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Business Profile

Ecommerce

Veirousa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed on 04/03/24 for an orange butterfly latch-hook rug pillow case 17" x 17" in the amount of $33.63. Item #00068318. I did not receive an email order confirmation number for tracking or information about estimated delivery date. I received an email stating that Veirousa got my order and that I they would give me an additional 20% off if I shop some more. I asked for an order confirmation, and they asked me for a copy of a transaction slip or payment voucher. I provided them with transaction information from my bank. I asked for a refund twice. They then sent me another email response on 04/05/24 asking for more personal information such as an alternative name and email address that may be associated with this order. I told them I gave them all of the information I have and that I wanted a refund. Received another response stating that package was processed. No information about tracking, estimated delivery date, or if and when it had shipped. They finally emailed me a bogus order number hyperlink (478523-00068318) that takes me to some strange web site where everything is in Chinese and there is no way for me to locate or track my order. This is a fraudulent operation, and I request a full refund immediately.

  • Initial Complaint

    Date:01/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items from Vierousa on December 4th, 2023 Order Number ********. It was for two latch hook pillow kits I intended to give as a christmas gift. As of December 27th, I had not received the item and began corresponding with the company via email (no contact phone number is listed on the website). The only response I got was confirmation it was being shipped.I received my package around January 9th. At that point I started emailing the company again about returning the items for a refund. They asked for photos of the items I ordered, which I sent. After about a dozen emails back and forth, I have yet to get the return address for the items and confirmation that I will receive a refund.

  • Initial Complaint

    Date:01/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased in early December for Christmas presents. Only emails I got where saying items we shipping. They finally arrived second week of January. I thought the items were coming from ******** where the business seemed to be located on the website. The products came direct from *****. There was number phone number to call, I emailed multiple times with confusing responses.

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a latch hook pillow on 12/9/23 with the promise of it arriving before Christmas. Today is 12/28 and I still have not received the item. I have repeatedly emailed the company asking for an explanation and there response to 5 separate emails is no worries - it has shipped. I finally asked for my money to be returned and they said they cant do that because the item has already shipped. I am not even sure this is a real company at this point.

  • Initial Complaint

    Date:11/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Holiday shopping, ran across this add for latch hook projects. Ordered some as Christmas presents. I was fraudulently charged $165.66 on Nov 17, 2023. Continuously says my items have been shipped. Customer support claims there isnt anything they can do as items have been shipped despite them being ordered almost 2 weeks ago.

Veirousa is NOT a BBB Accredited Business.

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