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Business Profile

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AuthoriCheck

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request for a copy of my grandparent's marriage certificate in August of 2024, I was told that the record would be processed in 2-weeks, and I followed-up 10/11/2024, 11/4/2024, 11/10/2024, 12/11/2024, 2/6/2025 and 4/18/2025 with the request being pushed off as to "in process." After my last follow-up, I am now being told that the document could take up to 2-years to be processed. I was also misled to believe that I would be receving a certiified copy of the document, but after speaking to someone in Vital Statistics in *********, **, I was told that this information can only be released as an uncertified copy and I would need a court order to obtain a certified copy. The website is misleading as it registered under USAVital, and than e-mails come from BackgroundsUSA. I'm concerned that this in not a reputable business, there is no direct customer service line and I do not want other consumers mislead into believing documentation will be processed within a reasonable timeframe.

    Business Response

    Date: 05/03/2025

    Good afternoon *** *********, 

    Thank you for reaching out. We are a professional records retrieval company for ************, We do not use the Better Business Bureau as our complaint conduit. 
    If you would like to discuss this matter, please call me at ************ or email me at ******************************* I will be in the office Monday morning to take your call after 9;00 MST. 

    The above information is my direct contact info. 

    ***


    **************************
    *** Harrison Hicks  
    1760 ******* ****************************; 
    ************ c ************ o  ************ f 
    ***************************************************
    Committed to Extraordinary Standards Pursuing Mastery

  • Initial Complaint

    Date:01/05/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my birth certificate back in ********* and still have not received it. I emailed them a month later to check on the status of my order, I was told it would be delivered shortly. Its ************ and still no birth certificate received. I tried calling the 1800 number and it says no longer in service. This is very unprofessional and sketchy! Sensitive information has been shared with this company also all charges were paid but no service rendered. This needs to be taken care of expeditiously!!

    Business Response

    Date: 01/05/2025

    Good evening, Miss *******, 

    Thank you for reaching out. We are a professional organization who does not use the BBB as our middleman. We thank you for your order. We placed it immediately upon receiving your original required documents. We ordered the certificate directly through the repository. In certain circumstances, once we submit the required documents, the state, county, repository or parish will send the requested certificate directly to the client.

    In this case, we will call in the morning to see when it was sent out to you and confirm the address to which it was sent.

    Thank you for your patience while we get answers.

    *** *****

    Principal, USAVital. 

    ************. 

    Customer Answer

    Date: 01/06/2025

     
    Complaint: 22770022

    I am rejecting this response because: I dont expect the BBB to be a middle man, I know exactly what they are for and thats why I left a complaint. I said previously that sensitive information was shared with your business in order for a service to be rendered, which was not. I think its appropriate to contact/file a complaint with the BBB because this is very problematic, unprofessional, Id also hate to see anyone else go through what me and others have gone through with your company. I would appreciate it if you would expedite the process in order to find out where my documents are and how to resolve this issue. 



    Sincerely,

    Asia *******

    Business Response

    Date: 02/13/2025

    Good afternoon, Asia, 

    I responded to your complaint AHH responded. (01/05/25 04:05PM - an. We ordered 1 birth certificate for you ******* @ 6:452. We can follow up with the state tomorrow to see when it was sent to you. We have your address as:
    *********************************************** ********, OH 43205
    Please confirm this is still correct. ****** will be reaching out to you in the morning.

    Ann 

    USAVITAL 
    ************

  • Initial Complaint

    Date:09/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 3rd, 2024 I ordered a copy of my mother's death certificate in regards to her resolution of property. I hired Backgrounds USA / ************ for the certificate. I paid them ***** for the document and it never came. I contacted the company multiple times and they told me it would arrive within 7-10 business days but it has been weeks.

    Customer Answer

    Date: 09/24/2024

    Yes you can close it as resolved. Thank you for your support 

     

    *** Matunis 

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May ********* ordered a copy of my marriage certificate on the archives.com website and I have not received an update on the status of the document. I do not reside in Virginia for some reason, maybe she was ******* the message. Plus I never got any attachments for a form to be completed and I uploaded a copy of my drivers license. NO PHONE NUMBER WORKS AT ALL!!! I NEED THIS DOCUMENT FOR MY PASSPORT AND THE COMMUNICATION IS NOT GREAT AT ALL!!! Looking forward to the response. I am also going file a complaint with the BBB today!! On September 4th I received the following message:Hello *******, We have received your request for a copy of a marriage certificate! Please follow the instructions attached to this email. The current turnaround time for the State of Virginia is 2 - 4 weeks and there is no way to expedite. **VERY IMPORTANT, PLEASE READ** 1. No additional payment is required, only the form and a copy of your photo ID are required.2. Your documents must be mailed to: USA Vital Attn: ************* N ******* St ****** ** ***** Be advised that if you chose to cancel within 30 days, a $15 cancellation fee will be applied. We will be happy to continue processing your request upon receipt of this information. Please feel free to contact our office with any questions. We look forward to providing you with the information you are looking for. Thank you and have a nice day. Regards,**************** ************** ******************************************

    Business Response

    Date: 09/18/2023

    Good afternoon ********************
    I would very much like to talk to you about this situation and invite you to call me directly either in my office ************ or on my cell ************. I would be happy to explain to you where things stand.
    We are a very reputable company who has a professional customer service department. We do not use the Better Business Bureau as our 3rd party customer service department. We deal directly to resolve issues honestly, fairly,professionally, and promptly.
    Here I am giving you MY direct numbers and I am the owner of this company. ******************
    I am choosing to post this as I have nothing to hide, want to be nothing but helpful. Please contact me to get this resolved.
    Be *********** joy!
    ***
    *** Harrison Hicks   USAVital, Inc.   1760 ******* Street ******, ** 80206 
    ************ direct/ ************ cell/ ************ fax 

    *********************************

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on April 14, 2023 with very little communication since. Its now been two and a half months. Finally contacted company looking for answers to no avail. Refused me a refund and basically told me where to go and how to get there. This is one of their many third party companies that Archives.com uses to charge $75 for a $15 birth certificate. **** also be filling a complaint with Archives.com.

    Business Response

    Date: 06/29/2023

    Good morning ****:
    I have tried to find your order with the phone number *************) and with the email ******************* and could not find your order in our system to address this situation.  I would like to get this resolved. 

    Please email me at ****************************************** with:

    The EMAIL address you used with your Ancestry order.

    The NAME on the certificate you were requesting.

    From WHERE we are obtaining the record..

    When we receive this information, this can be sorted out,

    Thank you,

     

    *** Harrison *****

    Owner

    ************

  • Initial Complaint

    Date:12/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business archives offers you a free 14 day trial. I tried simply signing onto the site to see what is was like. That was Dec 8, 2022. I requested a refund through Archives for ***** and now two weeks later after telling me I received a credit understand that the site that makes you pay a fee is in the shadows and that usvitals.com charged my card. I requested a refund but Archives lied to me my not telling me who charged me. Stay away as this information is free from the SEc of State or local government. None of this should be public.

    Business Response

    Date: 12/27/2022

    Good afternoon,
    I would very much like to talk to you about this situation and invite you to call me directly either in my office ************ or on my cell ************. I would be happy to explain to you where things stand.
    We are a very reputable company who has a professional customer service department. We do not use the Better Business Bureau as our 3rd party customer service department. We deal directly to resolve issues honestly, fairly,professionally, and promptly.
    Here I am giving you MY direct numbers and I am the owner of this company. ******************
    I am choosing to post this as I have nothing to hide, want to be nothing but helpful. Please contact me to get this resolved.
    Be *********** joy!
    ***
    *** Harrison Hicks   USAVital, Inc.   1760 ******* Street ******, ** 80206 
    ************ direct/ ************ cell/ ************ fax *********************************

  • Initial Complaint

    Date:08/03/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5-3-2022 I paid $56.83 Order #********* for a birth certificate. After 2 months of not receiving it I started trying to contact USAVitals/AuthoriCheck. There listed phone number ************** has only been answered 1 time after numerous calls. The agent gave me an email address that bounced back as non existent on their server. She said I didn't provide a signed form which I did provide. I have tried emails to both ******************************* and ****************************************** with no response.

    Business Response

    Date: 08/04/2022

    Good morning ************,
    I would very much like to talk to you about this situation and invite you to call me directly either in my office ************ or on my cell ************. I would be happy to explain to you where things stand.
    We are a very reputable company who has a professional customer service department. We do not use the Better Business Bureau as our 3rd party customer service department. We deal directly to resolve issues honestly, fairly,professionally, and promptly.
    Here I am giving you MY direct numbers and I am the owner of this company. *****************.
    I am choosing to post this as I have nothing to hide, want to be nothing but helpful. Please contact me to get this resolved.
    Be well, spark joy!
    ***
    *** Harrison Hicks   USAVital, Inc.   1760 ******* Street ******, ** 80206 
    ************ direct/ ************ cell/ *********************************

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