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Business Profile

Energy Conservation Products

Simple Home Energy Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company completed a job at my home in Golden. Air sealing and insulation in attic.Work completed 6/20/2022. Final invoice paid by me 6/30/2022.***************** allows homeowners a rebate for insulation work of this type (a process that was confirmed by me with the owner prior to the work). The state requires the contractor to provide testing numbers (a report) to homeowner in order to file for the rebate.Over the past four months, I have made numerous requests (via text and email) for this report. Despite repeated promises (also via text) from the owner, ******, I have yet to receive the report. This is preventing me from claiming this rebate, costing me hundreds of dollars.

    Business Response

    Date: 12/19/2022

    Good morning.

     

    I have been in contact with *********  I expressed my mutual disappointment but had to correct the facts.  The following can be documented and verified through time stamps and emails sent.  We sent him the documentation in early August 2022.  We never got a confirmation of receipt.  **** then followed up in late Sept/early Oct, asking for the rebate info, so we resent it.  Again, no confirmation of receipt.  Fast forward to November.  Copy paste and I clearly asked to confirm receipt.  None.  Then we get the complaint and review on social media about how our customer service is poor but we made our efforts.  It turns out that we didn't even have the correct email address.  We received no phone call, like an actual call but do have plenty of correspondence via text messages.  I hate seeing this escalate to complaints.  We forget as a society that our phones were meant for calls and not just messaging.  This could've been cleared up with a simple phone call but the ******* didn't make any attempts.  **** is a pilot so I can understand his schedule but ***** (***************), seems to have taken the situation over and to a whole new level.  I never had the chance to meet or speak with her.

     

    The matter has been rectified and the programs (facts) have been clarified.  The is no "state rebate" and there are no "guaranteed" monies out there for the work we do.  The programs we participate in have clear guidelines that we have to follow in order for any of our clients to receive incentives.  *************** was incorrect in claiming we are responsible for them losing out on any money or incentives.

     

    Happy to discuss the matter further as needed but to the best of our knowledge, the ******* have all they need to submit for their rebate.

     

    Thank you and my apologies for the bother and need to mediate the matter.

     

    Happy Holidays.

     

    Peace,

     

    ****** Moreno, SHES

    ************

     

     

    Customer Answer

    Date: 12/21/2022

     
    Complaint: 18366294

    I am rejecting this response because (see attachment):

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