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Business Profile

Eyelash Extensions

Outlashed, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was November 2nd at 8 am.Amount of transaction was $200.00 cash - payed in advanced to Outlashed LLC owner ****** ******.Made payment in advanced for next coming appoinment which never ***************** has an 8 hour cancellation policy - Cancelled appointment 4 days before schedule-Ask owner to write me a check for the amount I gave her on November 2nd 2024 which she denied pay me back.

    Business Response

    Date: 12/16/2024

    Hello, ******* *********** has been a client of mine sense June 2024. I have been providing lash services on her and her daughter *********. She requested a lash removal October 20, 2024. Which at that date she pre-paid for a full set of mega volumes to put back on when she was back from ******. As stated on my website I do not offer refunds for pre-paid appointments or gift cards which is standard business practice in this industry. She then rescheduled due to weather then rescheduled again and again then went ahead and canceled all of her and her daughters pre scheduled appointments. Which then she requested a refund and I stated my policy to her and that she may come back in whenever to receive her pre-paid service

    Best, 
    ****** *****

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22617398

    I am rejecting this response because:

    Sincerely,

    ******* ***********

Outlashed, LLC is NOT a BBB Accredited Business.

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