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Business Profile

Food Wholesalers

Amalina Gourmet LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Wholesalers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 Assorted Baklava with Pure Honey ?????? ????? ?????? ???????700g/1.54lb / Gift Box $39.99 each Total i paid $129.66 with shipping on 10 sep 2024. The order was supposed to be shipped as i payed extra for express shipping. They have sent me no confirmation whatsoever and i saw their reviews on ****** apparently they are scamming people. They are receiving payments but not shipping orders at all and delaying them very much compared to what they have presented on the website. Which is mid committement. Kindly i want my amount back. I messaged them they are not responding or picking up the phones

    Business Response

    Date: 10/09/2024

    Hello,

    Thank you for making us aware of this issue and we are sincerely very sorry for your experience.

    Here at Amalina Gourmet, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, thats no excuse for our delay.

    We sincerely apologize.

    The reason for our delay is we were out of stock of the product you ordered and as soon as they were back in stock we have shipped your items.


    Please let me know if you have any questions or need additional information.


    Thank you so much!
    Ahmad

    Customer Answer

    Date: 10/09/2024

     
    Complaint: 22267248

    I am rejecting this response because:

    The product on the website was showing in stock, and there were not communication made to let me know it was out of stock. I repeatedly called and sent messages and left you voicemails. The ordered items were for a specific event on a specific day. Anyone who orders from you, is for a special event. No efforts were made to let me know the delay cause and no communication attempts were made. Show me the communication efforts to contact me or refund me the money for the delay you have caused. 

    Sincerely,

    Danish Junaid

Amalina Gourmet LLC is NOT a BBB Accredited Business.

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