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Business Profile

Freight Forwarding

Ultimate Freighters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used set of Polars General-full doors and half doors from a *********************** of ***** ************. He hired Ultimate Freighters *************** to ship the doors. On 9/20/23 I received a text message from managing director in charge of my shipment. ************************* ************. On 9/20/23 he gave me a tracking number USAAN057663769724UFX. He said it would be delivered by noon on 9/22/23. And that they were working on sending it out now. The cost of the doors were ******. We agreed on ****** and when I received the doors/upper windows that I would pay *********************** the remaining balance. All on text message. Carrier reference number 975-7844. I looked up their phone number ************. Called the number and got an answering machine. They finally called back and hung up on me. I would like to get reimbursed back for the ****** for the doors I never got.

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is set up as a scam to require people to send Zelle payments for fictitious shipping charges. The promise to refund your money once shipment is processed, but they do not. Their phone number is disconnected and they will not respond to you in their Chat window when you request your refund. This "company" is just a person who will simulate product sales and lure you into this fake freight forwarder. The same person then pretends to be the freight forwarder and will ask for additional payments for "stamps", documentation and custom charges.

  • Initial Complaint

    Date:06/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone sent me a package using this service! I had to pay a $125 returnable fee! Did not ever receive package and company will not refund my money

Ultimate Freighters is NOT a BBB Accredited Business.

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