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Business Profile

Furniture Stores

Furniture Row

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Furniture Row's headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture Row has 94 locations, listed below.

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    Customer Complaints Summary

    • 97 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought furniture in May we were told the furniture would come early June . The furniture came very late June and damaged. The furniture was reordered and we still have not received all of our furniture, yet we are paying for it . The store in ******** where we made the purchase offered to waived the delivery fee in the beginning. Now its late July and we are now being told late September and that are not willing to compensate us or refund this sale. Yet again we are paying for items that we do not have .

      Business Response

      Date: 08/02/2022

      I spoke with *********** last week, he is thinking of keeping the furniture he has at a discount.  He will discuss with his spouse today.  He told me he will call me tomorrow so we can come to an agreement.  They do currently have all the furniture, the Chest and nightstand have damage and are due to come for exchange end of August to mid September.  *********** has my number, he says he will call me back tomorrow.

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