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Business Profile

Garage Doors

Ankmar

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ankmar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ankmar has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the company through a service request form available on their website to obtain an estimate for garage door repairs. At no point during the online request process, nor anywhere on the companys website, was it disclosed that there would be a charge for the technician to come provide an estimate. Had this information been presented clearly and transparently, I would not have scheduled the appointment.The technician arrived and provided an estimate, only after which he informed me that there would be a charge for the visit. This practice of disclosing fees only after services have been rendered is misleading and *************** make matters worse, the technician wrote on the service receipt that I had confirmed the service fee over the phone which is entirely false. I did not receive a phone call disclosing the fee, nor did I agree to it verbally or in writing. I also did not sign the service receipt.Despite the lack of disclosure and false documentation, the company is now attempting to collect payment from me for this unauthorized charge.Desired Resolution: Waive the unauthorized service fee and confirm account is closed with no balance due.

      Business Response

      Date: 05/22/2025

      Thank you for bringing this matter to our attention. We regret any confusion or frustration caused by the service fee and appreciate the opportunity to clarify our policies.

      Our company does charge a standard service fee for technician visits, which covers the cost of travel, and diagnostics. While this fee is standard, we understand and acknowledge that it was not clearly stated.Given the circumstances, we will waive the fee and confirm that there is no balance due.

      Customer Answer

      Date: 05/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a new home 7/22 and Ankmar installed the garage door. The garage door no longer goes down, Ankmar has been out and will charge $836.00 to replace a bar which is pulling on the top on the garage door causing separation of the windows from the door. I've had 3 garage door companies assess this and all agree it is an installation defect.

      Business Response

      Date: 04/16/2025

      We have contacted the customer and offered a solution of door repair, and the customer has agreed. It is in process but not completed yet. We are waiting for the home builder to perform their part, then we can repair the door.

      Customer Answer

      Date: 04/23/2025

       

      Complaint: 23187916



      I am rejecting this response because: The door is not functioning, so the issue has not been resolved.




      Sincerely,



      Annemarie Morris

      Business Response

      Date: 06/18/2025

      This was taken care of on 4/28/25 we contacted customer and the general contractor. Per agreed, The GC cutback the customers stem walls and we
      replaced her glass section at no charge and got door running.  When tech left on 4/28 customer was happy.

    • Initial Complaint

      Date:11/23/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last spring (2022) we had a storm door installed on our home, by Ankmar Garage doors (****** location). Recently, we have been trying to have Ankmar come to our home to assess/service "sagging" of the storm door. This "sagging" makes the storm door bind on the threshold and makes it difficult to open and prevents locking for security. I have called and talked with the company operator on 5 occasions (9/29, 10/4, 10/7, 10/18 and 11/4) to arrange for a visit, contacted our sales representative twice and have had absolutely no response from anyone. I completed a 1 star review on the BBB website and still have had no response. We purchased this storm door based on positive company reviews and prior purchase of their garage door product.

      Business Response

      Date: 12/02/2022

      We apologize on the lack of responsiveness. We are dedicated to improving your experience and servicing your storm door. We will make contact with you and schedule an appointment as soon as possible. Thank you for escalating your concerns so that we can address our level of customer service. 

      Customer Answer

      Date: 12/04/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Ankmar is BBB Accredited.

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