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Business Profile

Health & Medical - General

HCA HealthONE Division

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health & Medical - General.

Complaints

This profile includes complaints for HCA HealthONE Division's headquarters and its corporate-owned locations. To view all corporate locations, see

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HCA HealthONE Division has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account balance is over $300 as they have twice incorrectly billed my insurance (Tricare West, I am on the Tricare Select plan) which has resulted in the office thinking I am uninsured.The most recent statement has two balances, one from 5/22 (which based on previous conversations with *****, the practice manager, I thought had already been resolved) and one from 7/29 which is a new additional balance.The two claims I see are:315904288 and ********* Twice they have mis-billed my insurance resulting in incorrect, and high, bills because they come out as me being uninsured. They even insisted by telling me that I am not insured or I needed a referral to see my primary care doctor (I am insured and I do not need that referral, as they also learned). Even after I thought we resolved it the first time, my account still shows that I have a balance due on that bill. I had numerous calls with this practice and with my insurance regarding the first bill. Once the second bill for a separate visit came and I reached out, I never heard back. It has been 3 weeks since I reached out. At first the practice manager seemed really helpful but once the second bill came and the balance of the first was never resolved, she disappeared or the message was never passed along to her. I can't contact the practice manager directly, I have to call during business hours and hopefully get transferred to her. I also can't leave a message.I really do not want these bills to go to collections as they are incorrect and the office knows they are incorrect but I'm at a loss as to what to do.

      Business Response

      Date: 11/22/2024

      Please see attached.

    HCA HealthONE Division is NOT a BBB Accredited Business.

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