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Business Profile

Heating and Air Conditioning

Ace Heating & Air Conditioning Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 11/22/2022 Amount paid: $ ***** Furnace *************** installation.Model# CAPF1824A6BA Serial number: ********** This equipment is a small size of furnace Issues:1. 11/22/2022 When the equipment was turned on on 11/22/22, I told the technician that the furnace was very loud. His reaction was, "yes, it is," but he did not do anything about it. I understand it will not be w/o noise, but this is very loud, and I cannot hear the tv, and I constantly wake up at night, and the equipment is very hot.2. 11/25/22 Overcharge:I contacted the company on 11/25/22 because I believe that I was overcharged for the equipment and service. The average price for the same size: new equipment+installion is between $ 4,500-$ *****. This is verified with other ****** area providers. 2021 model:As you can see, the invoice does not reflect that the model is from 2021, and no serial number or identification information was sold to me.Noise:She ignored this issue.A female person picked up the phone and told me, "this is my problem," as I signed the agreement. I never signed any contract or agreement unless it was the invoice because I made the payment. She told me the manager would be back on Tuesday (11/29), and I would receive a call. I did not receive a call.11/30/22 Evening I called again. I talked to a very pleasant person who promised I would receive a callback, more likely the next day. I received a text message from ************************* (GM?) that he was available all night. I did not believe this issue could be solved over text messaging. 12/01/22 I had not received a call, I texted him that I was still waiting for his call. He asked how did I have the adicity to price check after they sold me the furnace. I told him that I would report the company for unethical business. He hung up on **** called customer service back, but the female hung up on **** called back again and now waiting for the price adjustment and fixing.

Ace Heating & Air Conditioning Co is NOT a BBB Accredited Business.

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