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Business Profile

Home Buyers

ClearSale

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In regards to complaint #******** that I submitted yesterday.It is now three (3) business days until the scheduled closing of the real estate transaction with ClearSale by HomeTrust. The contract has not been terminated and I cannot move forward. The closing of my new home is on 9/12/22, please help me resolve this.

    Business Response

    Date: 09/06/2022

    While we do regret the stressful combination that a fire caused, we did our best to try to help you in an extreme circumstance. We did not advise you to pay off your home before closing at any time and we have no affiliation to the title company in respect to partnership or ownership, and their role is to ensure title is clear so that we can close on the home.  We did not ask them to do anything other than their standard title work on this property.  In our consultation with you, we did discuss that this was more complicated due to the fire damage, and that we still had to give you the Green ***** before proceeding to closing. Again, we do understand the undue stress and wish you the best in your sale of your home.

    Customer Answer

    Date: 09/06/2022

     
    Complaint: 17779213

    I am rejecting this response because:

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/25/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our home burned on 9/23/21. We entered into a buyer's and seller's contract with ClearSale on 8/3/22, which is scheduled to close with Equity Title of Colorado on 8/31/22 at 9 am. On 8/24/22 we were advised by the ClearSale representative that ClearSale is backing out of the purchase.This is a list of the expenses we have incurred because ClearSale signed a buyer's agreement with us to be closed with Equity Title of Colorado on 8/31/22. With one week to go before closing, these expenses could not be avoided in order to release possession within the contracted period.******* money on new home...$2,500.00 Moving *************************************** Inspection on new house...............545.00 Termite inspection on new home.....95.00 Hired movers..............................6,327.00 Car carrier purchase...................2,500.00 Paid-off property......................169,847.57 TOTAL EXPS INCURRED....$186,814.57 We are supposed to close on our new house on September 12th. Please help.

    Customer Answer

    Date: 08/26/2022

    In regards to complaint #******** that I submitted yesterday. It is now three (3) business days until the scheduled closing of the real estate transaction with ClearSale by HomeTrust. The contract has not been terminated and I cannot move forward. The closing of my new home is on 9/12/22, please help me resolve this.

    In regards to complaint #******** that I submitted yesterday. It is now three (3) business days until the scheduled closing of the real estate transaction with ClearSale by HomeTrust. The contract has not been terminated and I cannot move forward. The closing of my new home is on 9/12/22, please help me resolve this.

    Business Response

    Date: 09/06/2022

    While we do regret the stressful combination that a fire caused, we did our best to try to help you in an extreme circumstance. We did not advise you to pay off your home before closing at any time and we have no affiliation to the title company in respect to partnership or ownership, and their role is to ensure title is clear so that we can close on the home.  We did not ask them to do anything other than their standard title work on this property.  In our consultation with you, we did discuss that this was more complicated due to the fire damage, and that we still had to give you the Green ***** before proceeding to closing. Again, we do understand the undue stress and wish you the best in your sale of your home.

    Customer Answer

    Date: 09/13/2022

    Complaint: 17779213

    I am rejecting this response because:

    Sincerely,

    ***********************

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