Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around may of/22 I spoke to ******? I told her what I needed, landlord that works with section 8! And someone to help me with the internet and computer since I am not good at it or have knowledge! The cost will be $250..00and she was not going to work at this nine profit on 08/22. Obviously called in 6/22 and I was told the cost of this services are now ******and ****** not longer works there! So ******** the president of this company will honor the ******. I was given 4 address with the rent cost only no phone number or name of the landlord! And will wait till the 7/3/22 for the payment. She said she would get my section 8 voucher! Will make happen the big overpayment from section 8 to the new place goes faster and have visits on my unit to be sure I was living fine? Alll this kn the phone conversations, and we had 3 of those on the 2nd conversation she was so angry told me had no time to ask my questions!she send me to this building at **** E16 th ave ****** ******** horrible building! A black person let me in without me asking who lives there the unit004 was so old in filthy and no improvements have done to this unit! I refuse to take it and ******** ask me to work with ******* the manager who didnt meet at this unit instead was ****** the Latin maintenance person that I can ask cost of the unit, deposit bedbugs history! And on the 4 address I got no pics of the apartments, one had no parking that is the one in ********* st in the other in ************ was two bedroom! So useless and the last two I was net show! On the7/2/22 I end the service and she acknowledged that!and now she wants bathe entire ******? She ask me to do application 1st it was long before I see the apartment and bring ***** money order ready to take the apartment without see it ? That is corrupt and then she ***** me to aerowood.com in other rental company and the have F on here this BBB , that is the studio on ****** at, why ? No money was earned or Is owe since I canceled before 7/3/22.

  Business Response

  Date: 07/14/2022

  B-Konnected provided this community member with customized housing options, scheduled showings and coordinated housing options with landlords. Community Member met landlord on property but was not happy with the housing options and solutions presented afterwards. B-K and community chose to end services and no fees at tenant cost. We wish this section 8 tenant the best in his future housing search. Moving is stressful and so we will always be here to support tenants in housing search.  

  Customer Answer

  Date: 07/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************