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Business Profile

Irrigation Consultants

Rachio, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation Consultants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two Rachio Smart House timers that water got into the batter casing and was not water tight.

  • Initial Complaint

    Date:08/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very bad devices, doesnt even work for two seasons. How did these pass the inspections

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After ordering our Rachio Wireless Sprinkler Control, it was installed by a licensed irrigation professional in mid-January 2023. By mid-May 2023, it was completely inoperable. Our irrigation person called Rachio on our behalf on May 24th, and they told him it was completely 'fried' and that they would be e-mailing us with confirmation of shipping a new controller to us. We never got that e-mail, so I reached out directly again on June 9th. They did ship a new one with instructions on how to return the old one. When it arrived, we again had our irrigation specialist install the controller, which cost us $180. When I approached Rachio about reimbursement for the installation, they told me that they could not reimburse me for that and sent me a link to show me how to install it...BUT it was already installed. 1) Their product completely failed within a very short period of time even though we had it professionally installed, 2) we had to pay another $180 to have it installed, 3) they had instructions for us to install it ourselves but never notified us of them until AFTER we had paid for installation and 4) we have lost a lot of money in plants due to not having an operational controller in the ***** heat that we're not even asking for. We just want our $180 reimbursed.

Rachio, Inc. is NOT a BBB Accredited Business.

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