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Business Profile

Labeling

Lightning Labels LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 12, 2024. I followed up through email requesting updates on the processing time for my order because it was time-sensitive. I had to send several emails in order to receive a response and was finally told on November 18th that my order would be completed fairly quickly. Based on this information, I proceeded with the order rather than ordering elsewhere. On November 26th, my order still had not shipped and when I reached out that day via email I was told that it would not be shipping until the following week. Following emails sent that day, I have not heard back from the company (they are not responding to my emails and are not answering their phone) and as of December 2nd my order still has not shipped.If I was provided with an honest processing time, I would not have ordered with this company as I needed the labels several weeks ago (and all of my previous orders have been received within 2 weeks of ordering). I would like a full refund for my order and would like them to send the labels if they have already been printed.

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