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Business Profile

Landscape Design

Tannenbaum Design Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I retained Tannenbaum Design Group's ******* services for two landscape design mock-*** and then hourly project oversight, as needed, starting in April 2024. On 8/20/24, I paid $13,2623.00 in cash via ****** for hard materials, including lobelias and trellis, and $2,674.10 for edging, which was eventually returned as it was delayed in arriving. A refund for the edging was processed on 9/24/24 and was sent back to ***, as confirmed by the edging company. The hard materials invoice also included a trellis and lobelias, which never arrived.I have not obtained a refund or a comprehensive response from *** regarding the refund status. I asked to pause ***'s services on 9/6/24 and officially terminated services on 10/1/24. I have received little to no response and reached out multiple times for a refund for the $2,674.10 edging and the trellis and lobelias costs. *** offered to refund me $1,637.60, deducting final expenses and credit card fees on 10/7/24. I've asked for a detailed invoice supporting that amount, as ***'s services were paused on 9/6/24, and all invoices were paid to date. I have received no response since 10/7/24 despite three follow-***. I am kindly asking for assistance in resolving this matter to receive a refund for the returned edging, the trellis, and the lobelias, all of which I paid for and never arrived or were never purchased by ***. I initially requested a refund on 9/24/24, when the refund for the edging was processed back to TDG.

Tannenbaum Design Group is NOT a BBB Accredited Business.

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