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Business Profile

Mailing Services

PostNet Denver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have paid to get the news paper and paid for the month on the 16th of October we are yet to receive it every day I have to call to let them know and file a complaint. Today I called again and spoke to a representative named Apple she was rude and no help whatsoever I want a full refund and cancel my subscription this is the worse service we have we canceled before and they said oh no we will make sure you get the paper every day never happened. I have to waist my time to let them know every day and get the same story this is a joke. I want the executive office know how theyre business is being ran.

    Business Response

    Date: 10/21/2024

    Hello,

    We do not offer newspaper subscriptions in any of the services we provide. We are a print shop and full shipping location.

    We also do not have an employee named ***** working with us. However, we suspect that this complaint may be related to one of our mailbox holders, although we are not entirely sure of this. We have over a thousand mailboxes associated with our address. We would advise that the maker of the complaint check if the address associated with the business they are making the complaint towards has a unit number. If it does, then the business they are trying to contact has a mailbox with us and we have no association with that business in anything other than holding their mail for them.

    Thank you,

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an unpleasant exchange with an extremely rude employee from this business, after which I left a negative ****** review to reflect what had happened. After posting this review, my account was cancelled without my permission. Anytime Mailbox followed up to request a refund for the month's fees, which had only been charged five days earlier. Not only do I want this refund, but more importantly, I want to report these unethical business practices.

    Business Response

    Date: 01/18/2024

    Hello

    She want us to change **** rule and make them help her to forward her mail.

    WE kindly asked her to go to **** and ask them what can she do with her forwarding mail, and they could not.

     

    She said over the phone that she need to close the account and we did.

     

     

    Customer Answer

    Date: 01/18/2024

     
    Complaint: 21146835

    I am rejecting this response because: I did NOT ask them to close the account, but indicated that I would need to do so in the future. This is why I was asking about forwarding. PostNet gave me incorrect information, telling me that I could get my mail forwarded through ***** which was not the case. PostNet insisted that I could, and refused to speak with a rep from the **** while I was on site. So, on top of everything I'm naming, they have no idea how to direct their clients for how to handle forwarding situations, and are pointing them in the wrong direction. If I could not forward my mail, it would not make logical sense for me to close the box. I was forced to end the call because the representative was raising his voice, talking over me, and being disrespectful. I never at any point confirmed cancellation.

    Sincerely,

    ***********************

    Business Response

    Date: 01/18/2024

    That is a big lie

    We, the only thing we can do here if she wants to re activate her account is:

    1- apologies for the rudeness over the phone.

    2- remove ****** review.

     

    Otherwise we are done wasting time on this issue

     

     

    Thanks

     

    Customer Answer

    Date: 01/18/2024

     
    Complaint: 21146835

    This email is evidence of blackmail, which I hope will be noted by the BBB. I will be updating my ****** Review with the text from this communication. People that interact with you should know what they are dealing with.

    Sincerely,

    ***********************

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