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Business Profile

Mailing Services

The UPS Store #6811

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The UPS Store #6811's headquarters and its corporate-owned locations. To view all corporate locations, see

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The UPS Store #6811 has 2 locations, listed below.

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    • The UPS Store #6811

      6300 E Hampden Ave Unit C Denver, CO 80222-7678

    • The UPS Store #6811

      2863 S Oakland Cir E Aurora, CO 80014-3134

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The owner knows *** has to print the labels for NIKe.com - the owner refuses to honor the agreement between **** and *** - the owner told me she has been doing this for 20 years - I spoke with **** and other *** stores that have concurred - the owner is practicing unscrupulous practices and should not be allowed to a janitor nevermind owner

      Business Response

      Date: 03/29/2023

      The customer came in our location on 3/28/23 and presented us with a *** label on his phone.  Proceeded to tell the customer that the label needed to be printed because it was an actual label not a scannable bar code.  He proceeded to belittle my associate by reading an entire email that clearly stated he needed to present a bar code and not a label.  He read it himself and still proceeded to argue that we "had" to scan his label from his phone.  Our procedure with Nike.com is a mobile code that Nike.com sends them, not an actual label. If the customer is given an actual label it needs to be printed.  This customer was not understanding what was being explained to him.  He proceeded to call us entitled.  I am not even sure what that is supposed to mean. He was yelling at us and being very rude to me and my female associate.

      This is not a matter for the BBB, this is just a customer who didn't get his way.

       

      Thank you,

      *********************

      Owner-THE *** STORE **** & 6811

      ************

    The UPS Store #6811 is NOT a BBB Accredited Business.

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