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Business Profile

Marketing Consultant

Verblio Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2022, I spoke to customer service about the transfer of $480 to credit. **************** explained that my balance would be transferred to credit so that I would not loose my balance and that I would be able use my credits at my convenience in the future. Im agreed to those terms. A couple months later I spoke to customer service since I could not locate my credits. **************** explained that the transfer had not been done and that I lost my credit.

    Business Response

    Date: 11/09/2022

    Hi ***************,

    We appreciate this feedback. We value your business and will detail the steps we have taken to meet your business needs. 
    On June 28th, 2022, you chatted with our support team to learn how to pause your account. Our support team sent you a Help Article on how to cancel your subscription with Verblio. Your account had unused credits available that would have lost if you did not use them within 3 months. To prevent this, our support team shared that they added a monetary credit to your account for $479.80 to be used whenever you reenabled your account with Verblio. The Verblio support team  didn't receive a response from you.


    On June 30th, our support member identified that your subscription had not yet been canceled. The  reminded you that the subscription needed to be terminated to avoid unwanted charges. The Verblio support team did not receive a response from you.
    On September 11th, 2022, you chatted with our support team about why your account continued to be billed monthly. We verified that the subscription was still active, leading to the charges, and sent you the article on terminating the subscription again. As a courtesy, we refunded your subscription fees from July, August, and September for a total of $359.85, in addition to the original monetary credit of $479.80 that remains on your account to be used at your convenience. 


    On September 27th, there still appeared to be confusion around the credits and refunds, so we offered a call to clarify the solution. You declined to discuss this with us further. 


    An attempt has been made to get in contact with you to ensure you know the credits remain on your account, and that we are eager to continue helping you meet your content needs.


Verblio Inc is NOT a BBB Accredited Business.

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