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Business Profile

Marketing Software

Ringy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using the Ringy CRM platform for several years, I spend hundreds of dollars a month. Ringy sent me an email questioning two telephone numbers and requested several compliance responses from the lead vendor, to which I have contacted the lead vendor in question for their formal response. I am still waiting.The problems here are several things: 1. This lead was bought from a legit lead source, and in addition to that. I also scrubbed the leads a second time to cross check the *** list. This company is claiming that these two numbers are on the *** list, which is completely false and I can prove that this claim is false.2. They just immediately flagged all of my texts/communications as "spam" and graded my account as "F" without giving me the 3 day window to even respond with the data they were requesting from the original lead vendor - which means my account is completely frozen and I am unable to even work or communicate with existing potential clients that I was in the middle of conversations with. Now I'm completely blocked from calling/texting on the platform.3. When I contacted their ****************** *********** they were snarky and unhelpful. They even went so far as to say in an email, and I quote, "the Ringy compliance team specializes in SMS compliance within *****************, not customer service." - this is how they treat their long-term customers. 4. They are also saying that my account is being flagged for a high opt-out percentage. My messages INCLUDE TCPA compliant opt-out language...how is this my fault? So I'm being flagged and punished because people opt out of my messages? How is that something I can help?5. They immediately blocked my account without even giving me their requested "3 day" response timeframe to gather the information they requested from the original lead vendor. This means I am unable to work my business until this lead vendor responds. 6. The two leads in question were never even sent out.

    Customer Answer

    Date: 09/13/2022

    Good evening,

     

    I have filed a previous complaint against Ringy, ID# ********.  They have since resolved the matter to my satisfaction, so I would like to withdraw my complaint from the BBB. Please confirm once this email is received, thank you.

     

     

     

    Kindly,
    *****

Ringy is NOT a BBB Accredited Business.

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