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Business Profile

Martial Arts

Evolve Martial Arts & Fitness LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Martial Arts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please be weary of attending this fitness center. They are not clear in their contract, nor are they kind when approached with concerns. I had emailed the financial institution where the contract stated I should call to cancel, and was told I needed to contact the center itself. I then emailed the Evolve Martial *********** and was told that I had to pay for an entire month after the next billing cycle, not the ******************************************************************************************** the contract, and the manager was not kind, nor considerate in his response. Then I received an extra recurring bill for "equipment fees" which was not taken off.This is disheartening because my daughter enjoyed learning from her instructor, and this has put a damper on the whole experience.I truly hope that they fix the wording of their contract to be more clear and have gained insight into thoughtful, professional business practices.

  • Initial Complaint

    Date:09/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is continuing to charge my credit card long after we have left it's services. When we were pressured to sign up in April we made it clear we were moving from Denver to Loveland in July & would no longer be attending. We were assured this wouldn't be an issue. My children have no set foot in the studio since June yet they have charged me $350 tuition for the months of July, ******************* I have made repeated calls, ************** to be refunded yet they refuse. And they are still charging my card. I need help.

Evolve Martial Arts & Fitness LLC is NOT a BBB Accredited Business.

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