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Business Profile

Mason Contractors

Treetop HVAC & Masonry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, 5/11/23 at 12:03 PM, I called Treetop HVAC & Masonry to look at a leak coming into my utility room from where the furnace exhaust exits the home. Treetop had installed a new furnace on March 28, 2023.I was given an appointment slot of 1-4 PM for the same day (5/11/23), and I received an email notifying me that a job had been booked (#******). That time came and went with no contact from the company. I called at 4:31 PM and was given the option to schedule an appointment the following day, 5/12/23, from 9 AM-12 PM, which I accepted.Friday, 5/12/23 no one came or called during the 9AM-12PM window I had been given. I called Treetop and asked what was going on. They said the technician would be at my home in an hour. I asked to speak to a manager, and I was told that a message had been sent to a manager to call me. Eventually, at 2:47 PM, the technician arrived and "fixed" the leak. I paid $1080.00 for this repair.Wednesday, 5/17/23, late at night I heard dripping and discovered the same exact leak that had supposedly been fixed on 5/12. In the morning, I called Treetop at 8:15 and was told someone would call me. I called at 9:56 AM and 1:17 PM and received the same message each time: someone will call you. I also called the technician from the 5/12 job at ************, and he told me he was not in town but that he would contact a manager. At this point, I have not received any communication from the company, and have been told false information on multiple occasions. During the 1:17 call, I was told that a technician had talked to me and we had agreed to an appointment on Wednesday, May 24th, which is a fabrication. I did not have any such communication. I was also told that emailed records of the requests for a manager to contact me would be sent to me via email. They have not been.

Treetop HVAC & Masonry is NOT a BBB Accredited Business.

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