Complaints
This profile includes complaints for Denver Mattress Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 38 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased mattress in 9.6.2021 that is under 10 year warranty. The first mattress brought out sagged within a month. The replacement mattress is sagging . I sent pictures and email in August have yet to receive response.
Business Response
Date: 11/23/2022
Customer is coming in to work with our manager and select a new mattress. We hope this resolves the issue as work to find the right fit mattress for the customer.Customer Answer
Date: 11/23/2022
Complaint: 18418419
I am rejecting this response because:
Sincerely,
***********************The Manager offered for me to come to look at other product at store, I'm out of town for Holiday. Plan to go to store Saturday when I return
Customer Answer
Date: 12/06/2022
I spoke with Manager ****. I informed her I was flying out of town and would touch base when I return next for final decision. I would prefer this to remain until all is finalized.Initial Complaint
Date:10/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a mattress and frame and base from Denver mattress on 9/27/2017. In 2022 I contacted them that it was developing a ** where we lay even though we rotate every 30 days. They said it wasn't bad enough to warranty. Then on 10/20/2022 I again contacted them took pictures with a flat edge and a tape were dip is there is over a 1 inch sag in the spots and again they say it's not bad enough to warranty. They have a 10 year warranty and again it has broken down further causing discomfort laying in the hole.But still will not honor there warrenty.Business Response
Date: 10/31/2022
We believe this issue to be resolved. On 10/22/2022, we did an invoice to order a new replacement mattress under warranty. I have attached the invoice to this response. I checked today, and the replacement mattress has arrived, so if **** would like to call the store at **************, we can get a day scheduled to deliver the new mattress to him, and to pick up the defective mattress.
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