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Business Profile

Mediation Services

JAMS, The Resolution Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mediation Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jams Denver has a bad product a lot of ex parte practices and they lied from the beginning. First off I was looking for an way to arbitrate against canvas Cu a law firm contacts me prior to picking jams and says we're jams. Consumers pay 450$ other Arbitration companies r at least 4000. Well yeah they were jams by the end the defense was exactly quoted in the decision on March 25 2025 the arbitrator used the closing statement and again on April 15th he finalized it with the total defenses case as if I don't exist never spoke or had an affidavit. The contract I was disputing was never even shown they argued I had some other contract it was not the one I signed. When I bought jams services I was told I don't need an affidavit I don't need a witness I don't need to do anything I didn't believe that. Every level said it's true you tell us what the deal and what evidence you need we will collect it all and arbitrate they tell me this on every level anyone I spoke too. There r more examples of this behavior. That all of the sudden I am yelled at you r representing yourself you bring evidence. Bad meetings unsharpened arbitrator and incompetent case managers. No timelines no structure no schedules there bad people

JAMS, The Resolution Experts is NOT a BBB Accredited Business.

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