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Business Profile

Mobile Auto Lube and Oil

Grease Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Lube and Oil.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get a $60, 30 minute oil change. It was suggested I get my tires rotated. I agreed. I go to pay and they put 2 lug nuts in my hand and said they will give me a discount to cover the cost but that I had to go to an auto parts store and get new ones. The auto parts store was in shock that they let me drive w/only 3 lug nuts and said one of the posts was stripped, the lug nut was not going to go back on, he knows ******* at the grease monkey and to tell him that he needs to make this right. I go back to grease monkey and ******* calls the cops to have me trespassed. I had to take my car elsewhere, and that ******** said he was going to charge me $200 + parts to fix it and to report grease monkey for not only putting my life and others in danger with only 3 capable lug nuts on my tire but that they also charged me for a tire rotation and didnt even do it. There was only one good tire on my car,the back drivers side. He assumed they started with that one and were going to go clockwise around my car, stripped my post on the driver front and couldnt get the lug nut back on, and then just stopped there. I drive for Lyft, I often have children in my car, and I was supposed to drive to the mountains after my oil change. I dont know anything about cars and thought nothing of this because I trusted the mechanics. Grease monkey was so casual about it from the start.Had I decided to drive to the mountains as planned and get the lug nuts on my way home instead, I could have had my ******** off coming down the mountain.They are supposed to be trusted mechanics and are taking advantage of young girls ignorance.I paid $165 to have someone break my car that was in perfect condition on arrival,will miss out on about $800 waiting until a trusted mechanic can work on it this weekend because I wont be able to drive for Lyft,and will have to spend about $500 between labor,parts,and towing for something grease monkey broke.This was supposed to be a $60, 30 minute oil change.

    Business Response

    Date: 10/09/2023

    Hello B.B.B.

    I have spoken with ************ on 9/26/2023 and sent her a full refund the same day for all the services we performed on 9/18/2023. I also offered to replace the broken wheel stud or studs at our other location but she informed me that she was having it done somewhere else with new tires.

    Thank you for your time.

    ***********************

    Grease Monkey

Grease Monkey is NOT a BBB Accredited Business.

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