We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motor Freight Trucking

AIT Worldwide Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Freight Trucking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an elliptical from the *******************, ******** Dick's ******** Goods on 5/26/2023. I write this message on 7/6/2023. The elliptical was a Sole E25 model. The Dick's ******** Goods transaction is ************. It was purchased at Dick's ******** Goods store number ****. The Trans on the receipt was **** at register 103. *** was supposed to be the third party to deliver the elliptical and the team on the delivery truck was to assemble it. About one week later, the elliptical was delivered but it was assembled wrong. The pedal is falling off, the entire pedal and supporting rods came off. It happened when I was just merely tried to use the elliptical for the first time. I could have been injured by this. Furthermore, the heart monitor does not work. The elliptical is defective. I have called the *** number numerous times, as well as ****'s in ******************* to no avail. Every time they say they will call I receive no calls. They have also scheduled this elliptical without even calling me, and showing up at my door when it was not even a scheduled delivery. This is a nightmare. I have requested a new elliptical be delivered to my house, the old one removed, and the assembly of the new elliptical be 100 percent working. This has gone on now for about 6 weeks. I am done with the calling between ****'s in *******************, ** and trying to get a hold of ***. I have left many messages to a ****, but no return calls. This is taking over my life waiting around for calls and removing the old elliptical, and replacing with a new working elliptical of the same model. The phone for the Dick's ******** Goods store in ******************* where the elliptical was originally purchased is **************. I would never buy sports equipment from any retailer where they use *** as their third party logistics carrier. It has been a nightmare.

AIT Worldwide Logistics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.