Moving and Storage Companies
Altitude Movers DenverInformation and Alerts
Service Area
Our moving service area is Denver, Colorado and the surrounding area including; Lakewood, Boulder, Littleton, Aurora, Centennial, Arvada, Broomfield, Lone Tree, DTC, Parker, Highlands Ranch, Evergreen, Greenwood Village, Castle Rock, Englewood, Glendale, Cherry Creek, The Pinery, Golden, Brighton, Longmont, and more!
Statewide moves include service areas such as Fort Collins, Colorado Springs, Pueblo, Durango, Trinidad and more.
More details about our service area can be found here; https://altitudemoversdenver.com/service-area/
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning service, customer service and billing issues. Consumers allege the moving team is careless resulting in items being damaged including property damage. Further, items are misplaced or lost. Consumers also allege the business is non-responsive to calls emails or text, arrive hours later than scheduled and the moving team speaks aggressively. Finally, consumers allege they are charged more than quoted for the move.
On October 14, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of December 11, 2019, BBB has received a commitment from the business that they have made the following improvements: hired a human resource staff member to assist with hiring quality movers and crew leads. Reviewed and changed their partnerships to ensure the standard of work being completed it of high quality. Continue to review all internal processes to ensure a high quality of work. Hired an additional office staff member to assist with consumer inquiries and complaints. Partnered with a claim handling agency to ensure claims are effectively handled in a timely manner and integrated their billing platform into their CRM for more accurate and streamlined billing. BBB will continue to monitor their complaint volume and progress.
Important Information
Advertising Review
On May 3, 2023, Better Business Bureau contacted Altitude Movers Denver regarding advertising claims found on its website, https://altitudemoversdenver.com/. Specifically, Altitude Movers Denver claims 100% Satisfaction Guaranteed.
When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. ?
Altitude Movers Denver claims to be #1 Denver Movers in Colorado without providing any details, such as who rated the company and what year it was rated.
According to the Code of Advertising, advertisers bear primary responsibility for truthful and non-deceptive advertising. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or BBB.
Altitude Movers Denver is displaying BBB's Accredited Business seal on its website. Use of BBB’s seal may imply BBB Accreditation, although Altitude Movers Denver is not currently a BBB Accredited Business.
BBB's name and seals are federally registered trademarks owned by the International Association of Better Business Bureaus and may not be used without IABBB's express permission.
BBB was also able to determine that the Colorado Public Utilities license, HHG 00518, listed on Altitude Movers Denver’s website was revoked and is not recognized as a valid mover in the state of Colorado.
Despite written requests, as of August 22, 2023, Altitude Movers Denver has failed to substantiate or modify its advertisement.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising.
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