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Business Profile

Moving and Storage Companies

Altitude Movers Denver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

This business has 1 alert

Complaints

This profile includes complaints for Altitude Movers Denver's headquarters and its corporate-owned locations. To view all corporate locations, see

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Altitude Movers Denver has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our move was set up with ****** for 7/19/23. He stated a $318 deposit is all he needed to confirm and that would be applied to the total on move day. He said they accept the cash app. I told him I really wasnt comfortable with that because I didnt have a re-course if something went wrong like I had with a credit card. He said he understood but they were in the process of changing their system. He could ask his partner if he still had Venmo. That never panned out & I hesitantly got the cash ********** the deposit. That was a month prior to move date. I followed up a few times all the way up until then to make sure we were still confirmed. He had my name, the date & said the mover in charge of my move would call the night before with a confirmed time. That never happened. On move date I called a dozen times. Finally he answered & said their truck was broke down & he was trying to get another. This went on with me calling every hour with the same ************ never calling me. Mid-day we understood it was a SCAM and they never intended to move us. We scrambled & paid double to be moved because we had to be out of our apartment that day! This is a fake company dont fall for it!!

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26, 2023 I contacted Altitude Movers Denver to hire for help packing and loading a UHaul (they also provide transportation services). I sent a deposit of $238 via Cash App to hold my July 14th reservation. Upon not receiving a confirmation two days later on April 28, I opened the app and saw that the amount was still pending so I figured it hadn't gone through and sent it a second time. As luck would have it, both cash deposits went through. Up until July 13th, I called dozens of times, left handfuls of voicemails, and there has been zero contact. All the reviews online claim this company is a complete scam and people have filed police reports.

    • Initial Complaint

      Date:06/25/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the business to schedule a move at the beginning of June. I believe the call was either on 6/2 or 6/3. The man I spoke to requested a $318 deposit to move my stuff on 6/6/23. I sent the deposit on CashApp to ***************************. On the date of 6/6 I was not able to contact anyone. I requested a refund on ************ was declined. I was never able to contact anyone from the business again. I googled the business after this & saw many people complaining of the same.

    • Initial Complaint

      Date:05/23/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke to ****** from the company on 5/21/23 to book and confirm a move for 5/22/23 for the **** PM slot. He requested that I pay a $318 deposit to his personal Cash App account, which I immediately did. I received zero communication the day of the move to confirm. Despite my dozens of calls, voicemails, and emails, they did not respond; leaving me with no mover! I have yet to hear from them still and would guarantee they will never return my calls. He was unprofessional and rude on the phone calls when he actually did answer them the day before while wanting me to send him the deposit. They are a complete scam and lie to "customers" while stealing their deposits.

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4.12.23 I contacted ************ for a quote to move a refrigerator and a stove. **** quoted me $149/hr + $20 driving fee and agreed to move my appliances on Tuesday ****.23 at 9am. He told me that his online payment portal was down and asked me to pay him $318 via CashApp. I agreed. He said he would email me a confirmation. He never did. I called him three times between Sunday 4.16.23 and 4.17.23 to confirm.On the morning of **** I called him twice. He finally called back at 8:45am to say that his employees car had broken down and they could maybe do it later. He then never called back that day leaving ** hanging. We spoke on **** and **** said he would have the $$ back in my CashApp by end of the day on Friday ****.23 but never did. I have called multiple times. He is now screening my calls and wont return my money. There are MANY reviews online detailing this same experience. I am so embarrassed and want his website shut down.

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2nd 2022 we gave a deposit to Altitude movers for a move on 12/23/22. The move got cancelled 3 times and then when I called to get a refund (which was already offered to me via the phone) they will not longer pick up or call me back when leaving messages.I also have no recourse to recover money via the bank ** apparently they are using square to process these payments and square says its P2P. They are using this as a loop hole to steal money. People are not aware that they are using a processor like that that gives you zero protection.I never removed services and I am out my deposit.

    • Initial Complaint

      Date:01/24/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted Altitude Movers in Denver, ** to help us with a move. We we paid for the move, the move went reasonably well except for the fact that the movers were over an hour late. About 2 hours after the move was complete, the company charged our card an additional $200. We called the company and they did not answer. We woke up the next morning and they charged our card an additional $200 again. They will not answer their phone. We get a text message from the movers that actually helped us move our furniture saying that their boss (Altitude Movers Owner) will not pay them for the work they did, and suggested we dispute charges. The owner has illegally charged our card multiple times since the move, and will not pay his employees.

    Altitude Movers Denver is NOT a BBB Accredited Business.

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