Moving Brokers
AYS Logistics LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22327079
I am rejecting this response because:I need the names,addresses and phone numbers of all law enforcement involved along with case numbers. I have not been provided this info.
Also I am not getting anywhere with the insurance that was to cover damages and missing items. This insurance is what I paid for. The response is stating they never receive any of my documents. Im at a loss as to how to recover my loss if At Your Service is not responsible as the person who is involved was a partner of *****, the owner of At Your Service Moving. ******* is At Your Service has asked me to remove the complaint and be patientPlease advise as what steps to take.
Sincerely,
******* *******Business Response
Date: 10/22/2024
Dear ******* and *****, as per our conversations this situation is due to an identity theft and misappropriate actions conducted by a third party. I and the actual At Your Service Moving and Storage is doing our best to work with county sheriff's departments, Colorado state patrol, local police departments, the *****, the Department of transportation and the ************************ along with other authorities to bring this person to justice. When you requested the information and steps to remove this review/complaint you agreed that this was filed against the wrong company/person. We will continue to fight for your rights and reimbursement for the damages caused by this person and his associates. Until then we can only keep you up to date with where the investigations are and what the authorities are accomplishing. The wheels of justice are unfortunately quite slow. But you and your rights will not be pushed aside. Please feel free to contact us at any time for updates or questions you may have. Again, I am sorry that this has happened to you, and we will continue to fight for you.Business Response
Date: 11/04/2024
Tell us why here... Here are some of the authority's involved in this case. Senior Investigator with the DOT - ** ***** ************* email: ****************************
Douglas County Deputy ******** *************
Colorado State Patrol Trooper ******* ************* email: **************************************************
Motor ************** Department ******* ***** *** ************* email: ***********************************
**************** Officer Taulli Badge #****
Riverside Police Economic crimes unit detective Money *************Arapahoe County Identity Theft report # AC2024-0127471
Business Response
Date: 01/18/2025
Thy just scamers. At your service moving and storage. You can look your paper work. And you know were you paying the totall you have. Directly to ** ******* and them a count so just make that simple dont listing to. Lie they have and they tray to put your damfes and the over charge thy still from you on other gohst company. Or other name. You know ** ***** who you deal with. His criminal record. Of ****** ******* its ****** ******. So you can see who you let. Get inside tour house. Unreal. Prison time on. Many bad staff. Thay rip you off
cos that how thy do extra money **** thy see
the option. His dougther of ****** ******* what she know you from resturant she work. And put tou in dealing with this criminal. Cos she same adictedd to math or other things. Her huspend in proson and thy do this ***** mouse on many customer. Its no ays company its only short cut name to his company.
look your estimeat look your BOL. ITS ALLAT YOUR SERVICE MOVING AND STORAGE
ALL YOU NEED ITS TO CHEAK RIGHT
I AM SORRY FOR YOUR EXSPIRINCE WITH TJIS SCAMER THIF BUT. YOU CAN MAKE COMPLAIN WITH THE FEDRAL. AND I AM SURE IF YOU LOOK RIGHT YOU WILL FINDE UOT THEY SCAME YOU GOOD AND THAT HOW THE OPERATED
thanks **** ****.
Initial Complaint
Date:07/09/2024
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Morning ******,
Thank you for your return call. As requested, attached are the receipts for our move with *************** Moving & Storage. Please reach out if you need anything further.
Regards,
**** ****t morning to finish loading the rest of the items. Once they drove back to the warehouse with all of our things, they were then going to transfer everything onto a Semi and drive it to **********. ***** showed up again, smelling like weed, and he and one other mover put the rest of our things in the truck. When done, he said we owed an additional $3,465.50 for extra cubic feet. The movers showed up on June 28 in a Semi. Our boxes were completely smashed and damaged. When done unloading we were missing a significant amount of things and the driver disclosed that it didnt fit on the truck with the other peoples items. We have made numerous attempts to call/text to get the rest of our things with no response. Weve now paid $15,699.50 for a move that was originally quoted as $9,000. We have calculated that our list of missing items is worth approximately $10K. This move has caused significant stress and anxiety in addition to being a huge inconvenience.Business Response
Date: 01/18/2025
Its verey simple. **** **** was giving estimates
from at your service moving and storage.
HE WORKING FOR THAT COMPANY AS ESTIMATOR
its not such a compnay service as AYS ITS JUST SORTH CUT TO THE COMPAMY NAME***** WAS WORKING FOR THAT COMPAMY as well. HE BEEN SEND BY ******* AND THE OWNER TO THAT JOB TO BE SERVICE ON THAT DAY.
ALL EXTRA CHARGES BEEN ADD TO CONTRACT DONE BY ******* -and ****** withal that not aloud by the law **** you giving binding estimate. and its can be approval to show were payment go to what acount
AND THE ALL SIGN CONTRACT SHOW THE COMPANY NAME
miss **** d*** have contract bol from AT YOUR SERVICE MOVING and storage !!!! Not AYS and not other compamy.
A I WAS IN OUT OF THE COUNTRY FOR PERSONAL ****** WITH MY FAMILY ON DAY OF PICKUP IN ****** AND FOR THE DELIVERY .. at your service moving and storage Delivery the job with carier and not loads all shipment After i come to the states 2 weeks after the delivery done i find out the owner of at your service took some of the goods not been delivery to his home property belong to **** d*** and i treat them on report to dot and thay send all left over of **** d*** goods FROM WHAT LEFT. with other carier.
THE CONTACT AND THE *** SHOW THE COMPAMY SERVICE **** D HAVE ON !
AT YOUR SERVICE MOVING AND STORAGE
all
was sign by **** d*** the customer.
AND ALL ADDL THEY CHARGE. HER MUST BEE RETURN TO **** D***
if bbb not will corrected the. Info. on were the complain belong. Tooo Thy can be responsible for *** on wrong info. I advise the client as well.
thanks.**** levi
Customer Answer
Date: 01/22/2025
Complaint: 21964722
I am rejecting this response because:
Whether the issue is with **** or *******, bottom line is that I called *************** Moving and Storage for an estimate which was given by ****. The job was grossly underestimated and the move that was originally estimated to cost $9K turned out to cost us almost $16K! Also, we paid an additional $1,000 for direct delivery which never happened while we waited an additional two weeks for the rest of our items to arrive and the majority of those items were damaged. There were also items missing which we never did receive.At the very minimum we are expecting compensation for all the damaged and missing items totaling $1,500 as well as the $1000 for direct delivery which was incomplete, for a total of $2,500.
Sincerely,
**** D***Business Response
Date: 02/13/2025
Its not so much. To add bbb are. Get the worng side. And work with worng info. Its viaolation . By bbb allready. Cos they know. Who the complain belong. To tray put The complain. To ays logistic. ***. not right and worng. **** the complain. From client are clear on AT YOUR SERVICE MOVING AND STORAGE AND BBB TRAY TO AVOID THAT
BY GET WORNG INFO
THE CONTRACT THAT service done name and license are very clear.
belong to at your service moving and storage
its clear by client on who she call for servoce **** **** was working on that company. That time.
and candic and ****** w and **** **** was partner on the operation and that way we have ays logistic what is shorth catfor at your servoe moving and storage
i dont know way bbb tray to put that complain on something not exists **** they have the iright company
for this complain Cos they not care any client all ready complain on that and its serval client with same iessu
AT YOUR SERVICE MOVING AND STORAGE ITS THE ONE DID ALL SERVICE AND CONTRACT SHOW THAT BBB ALL CARE ON THE *** TO GET FROM MEMBER THEY NOT HAVE ANY CARE ABOUT THE COUSTOMERS!Big scame this BBB AND AT YOUR SERVICE MOVING AND STORAGE
I JUST SUGESST TO ALL CLIENT AND I TELL AND SHOE ALL APROVALL TO THEM
AND TO BBB AS WELL GO CK ON AYS LOGISTICE YOU CAN FINDE ALL NAME AND INFO AND YOU CAN LOOK ON YOUR MEMBER YOU TRAY PROTECT AND JUST TELL THEM TO PAY THE ALL NEED FOR CUSTOMER
THY ALL READY GOT *** BY FEW CLIENT. AND WILL INFORM ALL OTHER BUT BBB DOING WORNG CHEAK AND WORNG SIDE YOU JUST NEED BE STOP GREEDY
THANKS **** ****
ALL DIPOSIT AND PAYMENT FROM CUSTOMER CAN SHOW WAY
ATYOUR SERVOCE MOVING AND STORAGE RICIVE
THIS PEPOLL UNDER MATH DRUGS AND RECORD OF YEARS ON PRISON THAT WAY ******* ITS ON FRONT COS THE REAL OWNERS HAVE TO BE DOWN COS MANY PLACE HE NOT GOT BIUSUNES COS HIS
CRIMINAL RECORD SO GOOD
AND BBB ARE WORKING WITH THEM
ITS REAL AND UNREAL HOW YOU LET THAT HUPPEND
am
AYS Logistics LLC is NOT a BBB Accredited Business.
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