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Business Profile

Moving Services

Moving Colorado LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted $387 for a small move and paid the $50 deposit on October 5th. The day of the move, I paid the movers in cash, plus a generous tip and was told I would receive an email receipt. I never received a receipt and then I was charged again several days later on the card I used for the deposit. They double charged me $407 on October 10th, adding the $50 again instead of subtracting it. I contacted the owner of this business via email and phone. When I finally reached him, he said he would look into it and get back to me. He never contacted me again, and now I am unable to reach him. I am requesting my $407 to be refunded to me.

    Business Response

    Date: 12/23/2022

    I received a call last night at 4:25 and no voicemail was left. I started returning calls the following morning, and also received an email about a double charge for a service. The lead on the service which was in October, no longer works for me, and it has been hard trying to get any answers on payment details. I charged back the customer's card the total that was collected for service, since she says she paid cash.

Moving Colorado LLC is NOT a BBB Accredited Business.

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