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Business Profile

Mufflers

Angels's Muffler Shop, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 2023 we agree to have my truck repaired by replacing the motor. The motor is guarantee for 30 days.14Days later after the replacement of the motor, the motor seized. I contacted the mechanic immediately.He replied I could not tow it to the shop. He had no where to store it and he did not have time. A week later he finally agreed to take a look at it and let me know. I had to tow it the his shop and back to my home at my cost. He was going to find me a motor but it may cost more money. I felt it was unfair. He was taking me for granted, I was just an elderly, disabled women. He had no intentions of fixing my truck. He even offered to buy it. He also mention to a friend of mine and his brother he was not going make the deal right.

    Business Response

    Date: 04/28/2023

    I told her i was going to  get it fix i was waiting for another engine  she went and sold her truck or traded it  so there's  nothing i was able to do  after she sold it . I try helping her  before the and she told me she was going to traded it  for  another vehicle. 

    Customer Answer

    Date: 05/04/2023

     
    Complaint: 19970224

    I am rejecting this response because: I contact him for over a month to fix my truck. In the meantime it was costing me towing fees and parking fee plus storage fees. He mention to a few people that he had no intentions to fix my truck. I want a refund of $2000.00. I am prepare to take this to small claims court and social media with a lawyer and witnesses.

    Sincerely,

    *************************

Angels's Muffler Shop, LLC is NOT a BBB Accredited Business.

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