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Business Profile

Music Composer

Beatport.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Composer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay ***** every month unwillingly because there is no way to cancel the subscription. The service is down half the time. There is no support. Glitches, crashes, log outs, kick outs. I have emailed the only address I can find. No answer for 6 months now. I would like my account to be credited with free months of service for this inconveinence. If the problems persist I would like to cancel completely.

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, (On: 10 Dec 2024) I placed an order for the Sonnox Oxford Inflator audio plugin from Plugin Boutique, a company that was promoting a complimentary gift with every purchase. It is unclear whether there was a system error, but during my purchase, I was permitted to select my FREE GIFT, which I did. After completing the checkout process & finalizing my order, I returned to my Account to download the Plugins, including the FREE one. However, upon attempting to download my FREE GIFT, I discovered it was unavailable In a prompt response, less than a few minutes after placing my order, I contacted Plugin Boutique (via their Online, Complaint Form) to explain the situation Unfortunately, it took two days & four emails before they responded, & this was ONLY after I reached out to their Support Team, DIRECTLY; due to the fact that I had their email from a prior issue. The customer representative who eventually responded is named **** Greatbach, with the email ****************************************** **** assured me that I would still receive my FREE GIFT & provided a code to obtain the item at 100% off, as the only way to register it as free was to purchase another itemwhich I was not doing. At this moment, I registered my originally purchased plugin, which unfortunately disqualified me from receiving a refund Subsequently, I, then, proceeded to Plugin Boutiques website to enter the code given to me by ****, only to find it had already expired, having been so for nearly a year. I immediately re-contacted **** to discuss this predicament Ironically, now, I cannot get a response from them The sole reason I chose to purchase from Plugin Boutique was their offer of a FREE GIFT, which I qualified for but was unfortunately deprived of due to no fault of my own. I believe it is incumbent upon the customer representative, ****, to honor this commitment, as it was their system that led to my loss...(ATTACHED BELOW IS THE FULL COMPLAINT...)

    Customer Answer

    Date: 01/10/2025

    as for my complaint # ********, the company ended up reaching out to me, and rectifying the problem... Thank you very much for helping me get restitution. May you have a Great 2025 & BEYOND!!!

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using the beatport website to get ready for a DJ gig and buying my tracks. Upon attempting to see what the grand total would be before making my purchase I went through the checkout process. It asked what payment method and I chose paypal. Going through the checkout process, it then prompted me after logging into paypal with a beat port branded button saying "Review Order". Upon clicking it, purchase was made. No attempt by ******** to acknowledge that the beatport website should not present a review order button when going through the order process if the beatport website is going to put through the purchase when you click the review order button. Review order does not mean place order. The button for it was beatport branded and themed and not paypal affiliated. Your company codes the website or pays someone to do it, so to blame paypal for your own website having a beatport branded "review order" button that results in payment being placed is unacceptable, just passing the buck to paypal and taking no onus for the website functioning incorrectly. As you are a platform for dj's and producers, I had a gig and had no choice but to download the items as you offer no customer service to ********* and don't even have a toll-free number, which frankly is a joke for you to simply say here call our US based number at your expense because we will take days to get back to you about your order via email. This does not excuse you from the fact that your website is operating in a manner that is not acceptable when it comes to beatport presenting a review order button which is misleading and completely false as it was not to review the order. More points for moving to bandcamp and other services when you refuse to even ask questions about why this happened and taking responsibility for your own website. Do better. Take some responsibility and show some care for your customers. Your reputation in the industry is full of negativity and here is a perfect example of why.

  • Initial Complaint

    Date:03/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My music was uploaded to BeatPort by my distribution label Octiive, I recently asked for BeatPort to take the song down, due to me having an issue with my label.But since the song is to be taken down, where does the money go? I've asked ********, and their response is, we do not deal with these issues.So I'm guessing they keep all the money.

Beatport.com is NOT a BBB Accredited Business.

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