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Business Profile

Nail Salon

Flawless Nail Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28th I went in to get a dip powder manicure with extensions and a gel pedicure. I paid $165 total including tip. I was there for 2 hours. I paid to get my nails done for events I had going on that weekend. Within 3 hours of leaving the salon I started losing my nails. I spend $75 plus a 20% tip on a manicure that didnt even last 24 hours. It is now 3 days later and I have 4 nails left. I want a refund. I paid to have my nails done for events that my nails werent done for because they had fallen off. It is suppossed to last 2-4weeks. I have no time to go back and have them re do my entire thing even if they offered. I have left a review with photos however I have not yet spoken to the business as my work schedule does not work with their business hours. I paid for a service I didnt received. I wasted time and money. The only reason I got my nails done were for the events that passed and my nails looked horrible for them even though I paid for them to be the opposite. It is unacceptable to do such a bad job and get paid for it. I would NEVER pay this money for nails that dont even last 5 hours. I do not need a refund for my toes, they look great and I want to pay for what I recieved however I want the entire $75 for the manicure and the unnecessary 20% tip I left.

Flawless Nail Bar is NOT a BBB Accredited Business.

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