Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2025 I placed an order# ********* for "Toytec Aluma Series Boss 2-3" Suspension System with 2.5 Coilovers for ********* Tundra" over the phone with a representative named "*******". I had to call and order because the website order function was not working.I never received an itemized receipt and, therefore, have been unable to confirm what was actually ordered by *******. This is an important part of this complaint because I went to the company website for installation instructions based on what I expected in my order. Upon installation of this lift, I discovered that the instructions available on the website were backwards from what I expected in my order. Toytec manager **** confirmed the instructions were not correct. He sent me another set of instructions and explained the instuctions differ depending on BOSS vs Aluma Series lifts. The lift I expected to order reads both "BOSS" and "Aluma Series" so which is correct?Additionally, I explained to **** about an issue I was having during installation that is not supposed to occur, and I believe the coilover shock is faulty under the manufacturer's warranty. I requested a replacement, and he refused without a video. I cannot replicate the issue and video it as he requested, and he denied my warranty claim based on not being able to provide a video. Basically, telling me I have to prove there is an issue vs being customer-friendly and arranging a replacement, and the company verifying the manufacturer issue, like most good companies do to provide outstanding customer support.Furthermore, I have an email where I was promised an additional discount that was confirmed by the manager, and then they went back on the promise and denied giving the additional 10% discount.

  Business Response

  Date: 07/01/2025

  Hello *****,
  Thank you for your feedback we genuinely appreciate you bringing this to our attention.
  After reviewing the email correspondence with our team, it appears that the links you initially referenced directed to installation instructions for our previous-generation BOSS and Ultimate suspension systems. These systems differ in design and adjustability from the BOSS ALUMA Series coilovers you have.
  Our team responded with the correct instructions specific to your ALUMA Series coilovers, including a direct link to the appropriate documentation on our website. Based on your follow-up, it appears that after referencing the correct instructions and following the proper steps, you were able to proceed without any further issues.
  We sincerely apologize for any confusion or frustration caused by the initial misunderstanding. Please know that we have a dedicated support team available by phone to assist with any installation questions or product-specific guidance to help ensure a smooth experience.
  As you mentioned in your email, As I expected, when I was adjusting the ride height (using the correct instructions), the shock body was not turning. were glad to hear that everything functioned as intended once the correct documentation was used.
  Additionally, we reviewed your payment and invoice, and can confirm that the 10% discount was successfully applied (email was sent for your records). Our system automatically sends a receipt via email that itemizes all purchased components, along with the applied discount and final cost. If you did not receive this receipt, please dont hesitate to reach out to us wed be happy to resend it manually. Additionally,  As mentioned in our previous correspondence, a 10% discount was applied to your order, totaling $340.19 in savings. A detailed invoice reflecting this discount and the final amount paid was also emailed to you for your records.
  Additionally, as ******* noted in her email, we are unable to stack multiple discounts on a single order as per our policy.
  If you have any further questions or need additional assistance, please dont hesitate to reach out. Were happy to help.
  Thank you again for reaching out. Please let us know if there is anything else we can assist you with.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23542275
  
  I am rejecting this response because:

  I did not state that the issue with the shock body not turning was resolved.  What I stated was that I could not reproduce the issue that I observed with the shock body turning (it is not supposed to turn, ever, under any conditions, according to manufacturer).  I still have lost confidence in one of the two coil overs shipped to me and I am requesting a warranty replacement for the one with the issue.  I expect the manufacturer to evaluate this coil over for manufacturing defects, quality and workmanship, since i do not have a spring compressor to do said evaluation of quality and workmanship.

  I also do not accept the response in regard to the discount; however, I realize that the business will not honor the written email response that a manager approved the additional discount.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase a product from toy tech, which was on backorder so I canceled my order received a chain of emails stating that they would cancel my order and contact the finance company which is still not been resolved so the finance company tells me Im liable for the product that I never received to **** has not called or confirmed with the finance company that the product was canceled

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from ToyTec Lifts back in July 27, 2024 for $1,650 ($1,783.81 after shipping and taxes). I messaged them back and forth over the last few months because I never got an email saying the product had shipped and I havent received the product yet. On November 7, 2024 they informed me that the product I purchased had been discontinued and I would be getting a refund back into my account for the discontinued product. Today it is December 5, 2024 and I still have not received any money back from the order and have messaged them several times.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased suspension for my vehicle through this company on June 4, 2024 in the amount of $2,000. The money was pulled from my account in June 7th, 2024. I was told the product would ship around July 20, 2024 and that I would have it by the end of July 2024. I still have not received my full suspension. I received a small part of it at the end of July but cannot use only part of a product. I have called for updates every 2 weeks since I was told I would receive the shipment and was told it would be another 2 weeks. Then, in mid-September 2024, I requested a refund. Toytec stated that in order to cancel, they wanted me to pay exorbitant shipping fees to return what they had sent already. At that point, I began looking into returning the portion they sent and discovered many people are also experiencing this same situation with them and never receive a refund after returning the partial item. On November 5, 2024, a representative from toytec shared that they are selling the company and that is why my products have not been shipped. They continuing to take orders from people, and take their money but are not providing the goods that are purchased. There are a multitude of reviews with this exact situation occurring to many people. They are also still advertising these products and will not provide them. If anyone attempts to share this information on their social media, they will delete it so it is very clear that they know what they are doing is wrong. My vehicle is now accruing damage by additional wear because I am forced to drive on my old suspension as they have my money and I have no way of buying elsewhere.

  Business Response

  Date: 12/04/2024

  Im reaching out to follow up on Case ID ******** and to provide an update regarding our communication with ******** and ***** ******. Weve been in regular contact with them via phone and social media to keep them informed about their order status.

  
  As of November 19, 2024, Toytec Lifts has undergone a transition to new ownership. We are now a completely independent entity with a new identity. The ONeills placed their order on June 4, 2024, during the tenure of the previous ownership, which, at the time, was not transparent about their financial difficulties.

  
  Key points regarding this case:
  1. The ONeills order was placed during a period when the current ownership was not yet in place. Upon our first update to ***** ******, we explained the situation and provided options, including a refund or waiting for the rest of the order. They agreed to give us time to resolve the matter.
  2. Under new ownership, we have committed to addressing refund requests and fulfilling outstanding orders from customers affected by the previous ownership's challenges. However, financial records from that period remain inaccessible, as funds were not deposited into accounts managed by the current ownership.
  3. Weve kept the ONeills informed regularly. Most recently, on December 3, 2024, ******** received an update, and today, December 4, 2024, we discussed their latest request to return the parts they received in exchange for a refund, which we have agreed to honor.

  
  During a recent meeting with our CEO and investors, Toytec Lifts confirmed its commitment to resolving all such cases fairly and promptly. Weve requested a ***** period from the ONeills to finalize the necessary arrangements.