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Business Profile

Nutrition

RIGHT Nutrition Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

This profile includes complaints for RIGHT Nutrition Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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RIGHT Nutrition Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered one product which was bundled as: 2 bottles GH10x + 60 servings (1 bottle) Creatine Monohydrate. The cost was $79.90 + $9.05 shipping for a total of $88.95. The order was "processed" and I received a confirmation email. This was May 1, 2024. The website I ordered from is EatingRight.com.After several weeks I began trying to contact the business with no response. Absolutely no acknowledgment of the situation. Meanwhile the business owner continued posting videos on his ******** and deleting negative comments regarding unfulfilled orders.On September 14, I received an email saying the order had been cancelled but no refund has been issued yet. And that's where we are today. I've tried about a dozen times to make contact with **** ********, the owner of the business. But he ignores me. The current address for this business is:RIGHT Nutrition *************************************

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a longtime customer of Right Nutrition and, until this situation, have never had an issue. However, I had placed some orders and they were not fulfilled. I was initially able to receive communication back from the seller and they said the product was on backorder but they would be happy to refund or send when it arrived. I was content to get it when it arrived. They actually did refund some initially without me asking. When more shipment arrived, I was notified via e-mail and actually was planning to get mine and ordered some more. To date, no product received. No communication returned. I tried the customer service portal. There is no number. I sent several messages. I contacted the owner on Facebook Messenger but no response. I even sent a certified letter last week which has been received. No response. Here are my orders pending:
      29617: $850
      29616: $850
      29615: $850
      29614: $430
      29613: $850
      28968: $350
      27542: $307.50
      Total: $4487.50

      Some of these date back to 5/23

    • Initial Complaint

      Date:05/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have three open orders for products from this company but have heard nothing regarding these orders in the 2 months since the order. The only customer support contact information is an email address. I have emailed this address a couple dozen times with no response. I've also attempted contact on ******** to no avail. They also have ******* and Instagram accounts that appear to have no activity for months if not years. I'm wondering if they are even still in business, but they are definitely taking orders. Regardless, it would be nice to get some kind of status or ANY contact from this company to let us know what is going on. Our previous order came within 10 days or so. Not sure what to do, short if disputing the credit card charges. Surprisingly they have no BBB record, so I guess I'll be the first complaint.

    • Initial Complaint

      Date:05/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used this company many times before. I placed an order in February of 2024. I have had the money taken from my account but haven't received anything from the company. I have gotten an email a month ago that states it's being shipped, but ********* hasn't received it from the company to ship, and has since removed my notice. I have called several times and left messages and have written emails but no response. I would like to see if they went out of business and get a refund.

    RIGHT Nutrition Inc. is NOT a BBB Accredited Business.

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