Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We, ****** ****************** *******, own the mineral rights to ************************************************** The rights were handled by ************** [now known as Civitas]. ************** paid us royalties for the oil ********* 2021, an individual from TPC energy [AKA Petram oil], *********** ******, offered to buy our mineral rights. However, when the purchase checks arrived, the amount was not the same as the offer. Mr. ****** was not helpful, so we contacted the Better Business Bureau [complaint ********] You contacted Mr. ****** and we reached an agreement that we would not cash the checks and he would return the mineral rights to ************* [Civitas]. [Note, we still have the original never cashed checks as well as the offering letter from ***]. Mr. ****** also asked us to withdraw our complaint which we did. We did not here from either oil company again.I emailed ****** *********** ********************************** at Civitas asking why we were not receiving royalities. She said that ******* no longer managed our rights and that Petram Oil [TPC], had not returned the rights to ******* [Extraction] and now owned the rights [recorded under number ********** in *****************, ********].In other words, Mr. ****** never did what he told you and us he was going to do. That is why we have not received royalties. The rights were transferred to Petram without our consent.The purpose of this letter is to ask BBB to help us with a new complaint. The last time we were due royalities was Dec 2024. Like the other years, the royalities never came. We would like to collect the royalities for each year that we did not get them and continue to receive them or we would like one of the oil companies to purchase the rights.

  Business Response

  Date: 05/28/2025

  In August 2021, The Petram Group / TPG Energy entered into a Purchase and Sale Agreement with ****** and ******** ******* (the Seller) to acquire a mineral interest in ***********,********. The interest was initially estimated at ***** net mineral acres. The agreement included a standard clause allowing for a purchase price adjustment if the final acreage differed from the estimate.

  Following our due diligence, we confirmed the Sellers actual ownership to be ***** net mineral acres. We notified the Seller of this adjustment in writing on September 8, 2021. On September 24, 2021, the Seller voluntarily executed and returned a notarized mineral deed. *** interpreted this as consent to proceed with closing. We then issued payment based on the adjusted acreage and recorded the deed.

  After receiving the payment, the Seller expressed concern over the reduced amount and filed a complaint with the Better Business Bureau in October 2021. To resolve the matter amicably, we agreed to unwind the transaction and reconvey the mineral interest back to the Seller.

  We respectfully disagree with the Sellers claim that *** failed to meet its obligations. In October 2021, we executed and recorded a Quitclaim Deed reconveying the mineral interest to the Seller. We also formally notified the operator and provided them with a recorded copy of the deed. The Seller received a copy as well.
  While we understand the Sellers frustration regarding the lack of royalty payments, any remaining issues such as delays in ownership updates or unpaid revenue must be addressed with the operator, who is solely responsible for managing ownership records and distributing proceeds.

  Proposed Resolution:
  

  *** remains committed to helping resolve the issue. We are willing to contact the operator on the Sellers behalf to help determine the cause of the delay and ensure the ownership transfer is properly reflected in their records.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23354166
  
  I am rejecting this response because: Below please find the response from the oil company:

  ****** Santillanes 
  From:***********************************************
  To:***********************
  
  Thu, Mar 13 at 12:12 PM
  
  
  Hello ******,
  Thanks for reaching out. I did find your account info, owner RV40157. In 2022, we received a deed showing that you conveyed your mineral interest to Petram Oil, recorded under number 2021018166 in ******************

  
  Division Order Tech 
  ******************************************************************************
  ************************ | NYSE: CIVI

  As you can see Civitas shows that our mineral interest was conveyed to Petram no letter than 2022 and that our rights are  now registered in their name in ***************** [recorded under number 2021018166 ]. I do not understand how the rights could be in our name as Petram implies and in their name according to Civitas at the same time. Also, we were never told that the checks would be for less then the aggreed upon amount. I can not imagine selling something without knowing the sales price. When we received the checks [which we still have], after Petram refused to pay us what they promised, we contacted BBB. BBB asked Petram to settle the case and we and Petram aggreed that they would transfer the deed back to ******* and ******* would continue to pay us royalities. We never received any royalities. When I contacterd Civitas, [as you can see above], they said the Petram had not transferred the rights back to them and had instead registered the rights in there name.

   

  What we would like is to be paid for the years that we were not paid and continue to be paid in the future.

  
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 06/01/2025

   

  I received the below. Unfortunately, I am not sure its practical meaning. Please ask them to send us something that tells me in practical terms what is happening and what it means in terms of payments to us now and in the future. This is not ment a criticism of the company, just that there are terms and abbreviations with which I am not familiar.

  Thanks.

   

  ****** *******

  To:***********************
  Cc:******* ******
  
  
  Fri, May 30 at 2:04 PM
  
  
  Hello Mr. ***************** wanted to let you know that we will be transferring the interest from the Petram Group back to the two ******* Living Trusts for the month of ****. In addition, we will be processing a reverse/rebook to ensure that all funds originally paid to the Petram Group are correctly allocated and paid to you.
  
  On behalf of *******, I sincerely apologize that this issue was not addressed sooner. I am fully committed to resolving it this month and will be sending over the Division Orders shortly so we can ensure payment for **** is properly handled.
  
  Please dont hesitate to reach out with any questions or concerns. Thank you again for your patience and understanding.
  
  Best regards,
  
  ***** ********
  Division Order Analyst - Rockies
  ****************************************************************************
  ************
  
  
  From: ******* ****** <******************************************************************>
  Sent: Friday, May 30, 2025 9:09 AM
  To: ***** ******** <********************************************>
  Subject: FW: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  *****,
  
  Thank you for the call and for helping get this resolved.  ****** Drabmans email is: ***********************.
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  **********************************************************************************
  ****************************************************************** | *********************************
  
  
  
  From: ******* ******
  Sent: Thursday, May 29, 2025 4:25 PM
  To: '****** ***********' <***********************************************>
  Subject: RE: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  ******,
  
  Who is the analyst you passed this on to?  We were just informed that ******** interests were allegedly transferred to us in 2022 despite the numerous emails (attached) we sent requesting this not to happen as we provided quitclaim deeds back in November of 2021.  These interests need to be transferred back to the Drabmans immediately with the revenue being reversed and rebooked.
  
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  *******************************************
  ****************************************************************** | *********************************
  
  
  
  
  From: ****** *********** <***********************************************>
  Sent: Thursday, May 29, 2025 10:40 AM
  To: ******* ****** <******************************************************************>
  Subject: Re: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  Hi *******,
  Apologies for my delayed response. Ive passed your inquiry along to the analyst who handles all TPG cases and just notified her that youve reached out for an update.
  Thank you for your patience, and please let me know if you need anything further in the meantime.
  
  Thank You,
  
  ****** ***********
  Division Order Tech 
  555 17th Street |Suite #**** | ******, ** | 80202
  ************************ | NYSE: CIVI
  
  
  
  
  From: ******* ****** <******************************************************************>
  Sent: Tuesday, May 27, 2025 9:20 AM
  To: ****** *********** <***********************************************>
  Subject: FW: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  ******,
  
  We are working with the Drabmans to ensure no royalties have been paid to us.  Can you confirm this interest was indeed never transferred to us?
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  **********************************************************************************
  ****************************************************************** | *********************************
  
  
  
  From: ******* ****** <******************************************************************>
  Sent: Wednesday, May 21, 2025 12:47 PM
  To: ******************************************; ***********************************************
  Subject: Fw: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  ****/******,
  
  Per the email below can you confirm we are not the owners of record for the ******* interests we deeded back.
  
  Get Outlook for iOS
  
  From: ******* ****** <******************************************************************>
  Sent: Thursday, December 9, 2021 8:58 PM
  To: **** ****** <******************************************>
  Cc: Division Orders <*************************************>
  Subject: Re: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  Not 100% sure. I know I was told the transfer hadn't occurred when I reached out stating that we were deeding the interest back (before I provide the quitclaim deeds). 
  
  Can you confirm the drabmans and their trust are still the owners of record and that their interests haven't been transferred to us?
  
  Get Outlook for iOS
  
  From: **** ****** <******************************************>
  Sent: Tuesday, December 7, 2021 2:43:02 PM
  To: ******* ****** <******************************************************************>
  Cc: Division Orders <*************************************>
  Subject: RE: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  Hello *******,
  
  Have these been resolved?
  
  Regards,
  **** ******
  Division Order Tech
  Direct ************
  **************************************************************************
  ************************ | NYSE: CIVI
  
  
  
  
  From: ******* ****** <******************************************************************>
  Sent: Thursday, October 21, 2021 3:59 PM
  To: DivisionOrders <***********************************************>
  Subject: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  [EXTERNAL]
  Good afternoon,
  
  Two prior owners have contacted us about unwinding their recent transfers to us.  I am attaching the two notification emails here and will provide the appropriate recorded quit claim deeds when available but in the meantime I wanted to reach out to ask that you halt the transfer process on these interests.
  
  If the process has already begun, please suspend the interests so no revenue is paid to us while we wait for the recorded quit claim deeds to be available.
  
  Thanks,
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  *******************************************
  ****************************************************************** | *********************************
  
  CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
  
  CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
  
  Good afternoon,
  
  Two prior owners have contacted us about unwinding their recent transfers to us. I am attaching the two notification emails here and will provide the appropriate recorded quit claim deeds when available but in the meantime I wanted to reach out to ask that you halt the transfer process on these interests.
  
  If the process has already begun, please suspend the interests so no revenue is paid to us while we wait for the recorded quit claim deeds to be available.
  
  Thanks,
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  *******************************************
  ****************************************************************** | *********************************
  
  Good afternoon,
  
  Attached is a mineral deed for an interest we acquired from ****** and ******** *******, individually and as trustees of the ******** ******* Living Trust in 1S-68W section 19.
  
  Please update your records accordingly to reflect The Petram Group, LLC as the current owners. When processing the DO, if there is a chance that the mineral deed reception number or the previous interest owners can be noted on the DO, I would greatly appreciate it.
  
  Ive included a list of ***** that we should be getting pooled in therefore we need the DO for those as soon as production starts. Please note, this list might not be fully inclusive. Additionally, I would like this transfer notice to also serve as a request to receive Division Orders for the ***** affected by this mineral deed.
  
  Please let me know if there is anything else needed for this transfer.
  
  
  
  
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  *****************************************************************************
  ****************************************************************** | *********************************
  
  
  
  Good morning,
  
  Attached is a mineral deed for an interest we acquired from ******/******** *******, individually and as trustees of the ****** S ******* Living Trust in 1S-68W section 19.
  
  Please update your records accordingly to reflect The Petram Group, LLC as the current owners. When processing the DO, if there is a chance that the mineral deed reception number or the previous interest owners can be noted on the DO, I would greatly appreciate it.
  
  Ive included a list of ***** that we should be getting pooled in therefore we need the DO for those as soon as production starts. Please note, this list might not be fully inclusive. Additionally, I would like this transfer notice to also serve as a request to receive Division Orders for the ***** affected by this mineral deed.
  
  Please let me know if there is anything else needed for this transfer.
  
  
  
  
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  *****************************************************************************
  ****************************************************************** | *********************************
  
  
  
  Apologies, here are the recorded quit claim deeds sending the interests back to the prior owners.
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  *******************************************
  ****************************************************************** | *********************************
  
  
  
  From: ******* ******
  Sent: Thursday, October 21, 2021 4:59 PM
  To: DivisionOrders
  Subject: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  Good afternoon,
  
  Two prior owners have contacted us about unwinding their recent transfers to us. I am attaching the two notification emails here and will provide the appropriate recorded quit claim deeds when available but in the meantime I wanted to reach out to ask that you halt the transfer process on these interests.
  
  If the process has already begun, please suspend the interests so no revenue is paid to us while we wait for the recorded quit claim deeds to be available.
  
  Thanks,
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  *******************************************
  ****************************************************************** | *********************************
  
  Not 100% sure. I know I was told the transfer hadn't occurred when I reached out stating that we were deeding the interest back (before I provide the quitclaim deeds).
  
  
  Can you confirm the drabmans and their trust are still the owners of record and that their interests haven't been transferred to us?
  
  
  Get Outlook for iOS
  
  From: **** ******
  Sent: Tuesday, December 7, 2021 2:43:02 PM
  To: ******* ******
  Cc: Division Orders
  Subject: RE: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  Hello *******,
  
  Have these been resolved?
  
  Regards,
  **** ******
  Division Order Tech
  Direct ************
  **************************************************************************
  ************************ | NYSE: CIVI
  
  
  
  
  From: ******* ******
  Sent: Thursday, October 21, 2021 3:59 PM
  To: DivisionOrders
  Subject: The Petram Group - New Transfer Extraction Unwinding 10.21.21
  
  [EXTERNAL]
  Good afternoon,
  
  Two prior owners have contacted us about unwinding their recent transfers to us. I am attaching the two notification emails here and will provide the appropriate recorded quit claim deeds when available but in the meantime I wanted to reach out to ask that you halt the transfer process on these interests.
  
  If the process has already begun, please suspend the interests so no revenue is paid to us while we wait for the recorded quit claim deeds to be available.
  
  Thanks,
  
  ******* ******
  Director of Revenue Analytics | TPG Energy
  ************** mobile
  *******************************************
  ****************************************************************** | *********************************
  
  
  CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
  
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  QCD Rec ********** - ******** ******* Trust - 19-1S-68W - 10.28.21.pdf
  88.6kB
  
  QCD Rec ********** - ****** ******* Trust - 19-1S-68W - 10.28.21.pdf
  87.4kB
  
  MD Rec ********** - ******** ******* Living Trust - 19-1S-68W - 10.1.21.pdf
  138.6kB
  
  MD Rec ********** - ****** S. ******* Living Trust - 19-1S-68W - 9.29.21.pdf
  138.7kB