Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a purchaser. I was told all the right things by ****. I was told the 30-point inspection was completed and everything was good.When I asked about the overhead flood lights, **** said they worked well and were very bright. I asked him to show me the morning of shipping, **** said they had not been hooked up. They had never even been plugged in for him to check them. They plugged them in, but left off part of the dash when they put it back together, so it was shipped to me without a full dash, and there is a hole. The dash was complete in all the pictures I saw. This is a classic car, I cant just buy it anywhere, and hes telling me that its my car, my problem. This car was not sent to me as sold to me.The front bumper moves up and down 6 inches with 2 fingers.When the shipping company picked it up, the driver said the clutch was grinding and sounded like it was going out. When he delivered it to my home, the clutch was completely out. I had to have it towed the next morning.He did offer to pay $460 to replace the clutch plate; however, I was expected to sign an 8 page release saying they were not in the wrong in any way. Im choosing to pay to fix the clutch myself so that I can post this to warn future buyers and sellers.We agreed upon a price (when I thought the truck was in pristine condition). Then, he added his fees and took it out of the sellers pocket to make it work. On top of that, he increased the shipping price and took it out of the sellers price to pad his own pockets. I got very confrontational because I didnt feel comfortable with this, but at this point he already had my money.The car was draining oil like a sieve. Again, he said it was in pristine condition.WORLDWIDE VINTAGE AUTOS is a prime example of why car dealerships have a bad reputation.

  

  Business Response

  Date: 06/23/2025

  We apologize that you are having a negative experience with your newly purchased classic. Our mission at WWVA is to provide our customers with as much information as possible prior to purchasing. With this we include a ***************************** every listing, ***** high resolution photos and a detailed description of the vehicle specifications. Even so, its important to note that we do not build or restore these vehicles and therefore do not know each and every detail. We do our very best to disclose known faults whether cosmetic or mechanical, but we also recommend that our customers come view the vehicle themselves prior to purchasing or have it inspected by a third party.

  Please send us an email at ********************************************************** detailing the issues that you are encountering, and we will do our very best to determine an amicable solution to improve your experience. 

  Thank you, 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024, I purchased a 1974 Jeep CJ8 from Worldwide Vintage Autos (WWVA). The vehicle was advertised and sold with several specific high-performance parts, including a **** Racing Turbo 400 (TH400) automatic transmissiona specialized and expensive component known for its durability and off-road performance. This exact transmission was featured in the original WWVA vehicle listing and is specifically itemized on my purchase receipt.Upon receiving the vehicle, it was immediately apparent that the transmission was nonfunctional. The Jeep could not be driven. I have timestamped video evidence showing the moment of delivery and multiple subsequent attempts by myself and qualified mechanics to get the transmission to engage or function. It was never operable from day one.After further inspection, not only was the transmission nonfunctional, but it does not appear to be the **** Racing TH400 that was advertised and paid for. It appears to be a stock or lesser-quality unit, not the high-end performance version represented in the sale. I have documentation and professional opinions supporting this conclusion.Despite multiple attempts to contact WWVA and provide video, photographic, and written documentation of the issue, I was told they could not do anything due to the time since purchase. However, this was not a delayed discoveryI reached out early and have documentation showing the problems were communicated soon after delivery.The companys refusal to stand by the advertised parts and the quality of the vehicle is unacceptable. The listing remains online as of this writing, continuing to mislead prospective buyers about what they are getting.I am seeking a refund for the value of the transmission I paid for but never received, or reimbursement for the full cost of replacing the faulty and misrepresented unit with the correct **** Racing Turbo 400 transmission, as originally promised in the sale.

  

  Business Response

  Date: 06/13/2025

  Hello, it appears that the customer information is incorrect. **** ******* is our Sales Manager here at WWVA, and the individual that assists with all customer complaints. It looks like the customer in this case utilized his information to file the claim? Can we confirm the what the correct customer information is prior to proceeding?

  Thank you, 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from WWVA for $26000 over the phone. Was told by the salesman that it had a 400ci engine which it didn't. After paying for the car, I questioned the salesman again the next day about the engine and he said it had a less expensive 326ci. The car had over spray on the engine components and bondo placed over untreated rust by the door jams and fender.There was paint damage that occurred at the dealership. Both the shipper and I had photos that indicated the damage was done while in the custody of WWAV. The title wasn't received for over 3-months although Colorado law states it needs to mailed to new owner with 30-days. The vehicle was purchased by WWVA through an auction. I wasn't able to drive the vehicle once the temporary tag expired because I couldn't register it in my home state.

  

  Business Response

  Date: 04/17/2025

  We apologize that you are having a negative experience with your newly purchased classic. Our mission at WWVA is to provide our customers with as much information as possible prior to purchasing. With this we include a ***************************** every listing, ***** high resolution photos and a detailed description of the vehicle specifications. Even so, it's important to note that we do not build or restore these vehicles and therefore do not know each and every detail. We do our very best to disclose known faults whether cosmetic or mechanical, but we also recommend that our customers come view the vehicle themselves prior to purchasing or have it inspected by a third party. In this case, you did come to our facility and thoroughly review the vehicle before deciding to move forwards. 
  
  To confirm, we never advertised the vehicle as having a 400ci engine nor did our salesman state that it did. When you inquired about the engine size, our records indicate that our salesman confirmed via the engine block casting numbers that the engine was a 326ci. Please find an original copy of the advertisement for the vehicle here **************************************************************************
  
  In regard to the title delay, we noted an issue with the document itself shortly after you purchased the vehicle. Due to this, we had to work with the auction in which we obtained the vehicle from along with the prior owner who had sold the vehicle through them in order to resolve it. Unfortunately this process ended up taking longer than expected and we sincerely apologize for the delay. To confirm, this issue has since been resolved and the title has been delivered to your location. UPS tracking 1ZV7645V0336392577

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 23117746
  
  I am rejecting this response because: Honestly, do you think that anyone would believe that you have records of a salesman checking the engine block code on a car. The engine code on the car I purchased from you was completely covered with paint; you couldn't even read it. The attached photo shows the engine code prior to removing the paint; it was illegible. Another pic shows the code clearly after I removed the paint...these photos were taken by me after the car was shipped to my home. So, you might want to improve your record keeping procedures. Also, your dealership bought this car at an auction in November 2024. You owned the car knowing it had issues and then sold it to me.

  I also had to file a complaint with the ************** of Revenue (DOR) after 2-month because your dealership would not tell me anything about where the title was or when I could expect. And even after I filed the complaint, it still took you over 3-months to mail the title which is against Colorado 30-day law. You were investigated by DOR for my case and received a warning that will be filed on your state record (see attached email from the DOR).

  After I purchased the car, I received little if any assistance or communication from your staff. When confronted with problems, your protocol is to blame others for the company's incompetence and poor management practices. The way my transaction was handled shows that WWVA is dishonest and lacks simple business ethics. There's an opportunity for you to improve and hopefully you take advantage of it.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle was falsely represented had false reports of condition and running order wasn't what was promised through lict9ures and text conversations and they have several negative reviews on yelp I need help please

  

  Business Response

  Date: 03/23/2025

  We apologize that you are having a negative experience with your newly purchased classic. Our mission at WWVA is to provide our customers with as much information as possible prior to purchasing. With this we include a ***************************** every listing, ***** high resolution photos and a detailed description of the vehicle specifications. Even so, its important to note that we do not build or restore these vehicles and therefore do not know each and every detail. We do our very best to disclose known faults whether cosmetic or mechanical, but we also recommend that our customers come view the vehicle themselves prior to purchasing or have it inspected by a third party.
  

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 79 Intl Scout from WWVA in ******, ** on 11/8/2024 from rep ***** vehicles are purchased as is and we couldnt make a trip so hired appraiser to inspect the vehicle. He noticed a major oil leak. **** assured me this would be fixed prior to vehicle being loaded for transport. oil leak fix was included in contract. vehicle was taken off the transport truck on 11/20/2024 and driven approx. 3 miles to the nearest gas station with oil pouring out of the bottom and you could smell burnt oil in the air vents and see oil on the engine compartment under the hood and smoke pouring out of hood. We then attempted to fill the gas tank and gas was pouring out of a hose line onto gas station floor. (A big no no and fire/safety hazard!) we stopped filling the gas tank and luckily were able to drive it approx 3 more miles to our home hoping that this extra mileage wouldnt damage the engine compartments. 11/21/2024, I had a tow truck pickup the vehicle and take it to our mechanic. Mechanic confirmed oil leak not from transfer case but from engine. mechanic will be fixing the leaks including 3rd leak coming from power steering. Purchased as is but this is unacceptable from any auto dealership.The vehicles should all be expected to be drivable and pass certain safety/fire hazard requirements prior to sale.**** was certain vehicle wasnt leaking prior to transport but that makes no sense as within 3 miles of driving the scout, it was leaking oil all over the ground with smoke and burnt oil smell. Also how could a gas line hose leak (fire and safety issue) be missed? The only way this was missed is if WWVA never filled the tank which is unlikely as they drove the vehicle for inspection purposes.We were misled and paid over $34k and not discounted to accommodate the mechanical/safety repairs needed. And regardless if its sold as is, vehicles WWVA car sales should at the least be safely drivable off the lot.Requesting reimbursement for oil/gas line leak repair and towing fee.

  Customer Answer

  Date: 12/18/2024

  Should Worldwide Vintage Auto have any questions regarding repair estimate, please contact mechanic, ***** ********** with ************************* at **************.  Contact information is also included on the repair invoice. He will be more than happy to send any and all photos, videos WWVA may need.

  

  Business Response

  Date: 12/21/2024

  We are sorry that you are having issues with your newly purchased International Scout. To clarify, we addressed the transfer case leak that was specified by the inspector the customer hired to come take a look at the vehicle prior to them purchasing. This was specifically the output seal to the transfer case.

  While this vehicle was sold as-is with no warranty, we will gladly offer to assist in the form of $250 of compensation for the repairs that you are making. 

  Thank you, 

  Customer Answer

  Date: 12/21/2024

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:

  It states that you test drove the vehicle I purchased for 15 minutes, yet didn't disclose the most obvious flaws, most notably the oil leak of the engine. (our appraiser noticed this leak). 

  After it was noticed by our appraiser WWVA (****) decided to tell me WWVA would pay to fix the oil leak which you assumed was coming from the transfer case.

   While you state that you repaired the transfer case leak, our mechanic has confirmed this leak was never repaired. he also confirmed there are leaks in other compartments (engine and power steering) adding to the major oil leakage spewing all over the ground. 

  You sold this vehicle at an inflated price, then said you would be able to help me out with some money back, and offered $250, on an estimate provided by a mechanic for $1500-$2000, which by the way doesnt include the towing fee of $650.
  

  A $34,000 1979 International Scout should be complete and drivable. Even the most novice of "test" drivers could have noted these things, which you chose not to disclose.
  

  Also the oil leak was included on the contract to be repaired prior to transport. You state leak from transfer case was repaired but I have documentation from a mechanic showing leak was not repaired with two other leaks from engine compartment and power steering as well.
  

  These leaks didnt just magically show up after a 6 hour drive from your facility to me. Obviously leaks were existing as it was leaking so bad we couldnt drive the vehicle to our mechanic and it had to be towed. 

  The mechanics itemized repair invoice as well as me towing the vehicle to my mechanic the day after receiving it should suffice as documentation purposes for oil leak (hence if vehicle was drivable I would have personally drove it to our mechanic but had to pay over $650 in towing fees to get it there). Receipt included with this dispute.

  It wasnt drivable due to an oil leak that should have been fixed prior to transport per our sales contractual agreement with Worldwide Vintage Auto (also attached). 

  We are requesting for compensation for repairs clearly leaking prior to transport of vehicle. I have video of oil leak from our appraiser when vehicle was still at your auto warehouse. I also have an itemized repair invoice from a reputable mechanic in **********, ** that details and outlines oil leaks with cost to repair items. Vehicle never sat at transport destination. It was immediately taken to my mechanic to diagnosis and repair therefore there would have been no way the 3 leaks would have magically appeared.

  Any mechanic at your facility inspecting this vehicle would have noticed any of these issues so theres absolutely no excuse whatsoever as to why these major leaks werent disclosed to me prior to the purchase of the vehicle. 
  
  As is doesnt mean you hide existing vehicle leaks/issues just to make your monthly quota which seems to be exactly what you did with my particular situation. 
  
  For your convenience, I have attached the 30 point inspection report completed by your mechanics which shows everything was operable and no other comments regarding leaks etc. Again, oil leak was so major that we noticed it immediately upon driving the vehicle and so bad that we couldnt drive the vehicle more than a few miles before towing it to our mechanic. 
  
  I am requesting full compensation for the issues I have experienced, towing fees and repairs I will be paying due to your mechanical team not inspecting the vehicle thoroughly to notice these three major leaks as well as not honoring the contract regarding fixing the initial oil leak that our appraiser noticed. 
  
  Again (as you can see on the 30 point inspection report attached), the engine oil is noted as good and power steering fluid is also noted as good without any notes regarding major leaks in both compartments. And again the leaks were clearly visible when we drove the vehicle for the first time so its not like they magically appeared over the course of a 6 hour drive on the transport vehicle to us in **************, ******** from ******, ********. Vehicle arrived to us in **************, ** on 11/20/2024 and was towed the very next day on 11/21/2024 to our mechanic two hours away in **********, **. Why would we tow a vehicle and pay $650 in fees? Just for fun? 
  
  Compensation requested from your business for towing of vehicle, transfer case leak, engine oil leak, and power steering fluid leak.

   

  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 01/09/2025

  We sincerely apologize that you are not completely satisfied with the vehicle, but we never discussed nor agreed to repair additional oil leaks. The only leak we did agree to repair was the output seal of the transfer case (text screenshot attached) and we also this included within our sales contract (copy attached). The sales representative that assisted you also sent a detailed video of the underside of the vehicle, disclosing that other leaks were present (video attached). Further, we have a thorough disclosure on our website stating that classic cars inevitably leak (screen shot attached). 

  Thank you, 

  Customer Answer

  Date: 01/10/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:

   

  We can agree that the transfer case leak was supposed to be fixed (per our sales agreement) but it clearly was not. Therefore the vehicle had to be towed to our mechanic for the oil leak fixes. 
  

  Again I have included the towing receipt as well as photos with time stamps for the major oil leaks spewing out of the bottom of the vehicle upon arrival on a transport truck. 
  

  To honor existing sales agreement with WWVA, I am requesting compensation for towing the vehicle and fixing the transfer case leak. Hence the vehicle would have never been towed if the leak had been fixed (per our agreement).
  

  For your review, I have included dates with time stamps of photos showing existing transfer case leak (photos taken on 11/21/2024). I have also included the Bill of Laden from Montway Auto Transport that shows vehicle was dropped off on 11/20/2024. And finally, I have included the towing receipt which reflects towing and payment date of 11/21/2024. 
  

  Vehicle was dropped off the evening of 11/20/2024 and towed the next day on 11/21/2024 due to the oil leak that was never fixed (again per our sales agreement).

  I am hoping there is no further confusion as to Worldwide Vintage Autos responsibility in resolving this matter as the time stamps and photos should suffice for documentation purposes of existing and never fixed transfer case leak which per our sales agreement was supposed to be in good condition (no leakage) prior to transport. 

   Sincerely,

  
  ******* ******

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from these people, it was a completely different condition than it was advertised, I am familiar with older vehicles, but it was not even close to what was advertised. Paid what they wanted, I accept the fact it was older and not perfect. However, I agreed to retain it , even though I was forced to have it towed after driving one mile. After 6 weeks they cant provide a title, and dont respond to inquiries . I would caution anyone from these people.

  

  Business Response

  Date: 12/21/2024

  As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

   We sincerely apologize for the delay in sending your title. in short, the prior owner failed to notarize the title where necessary and the initial delay was due to us having to send the title back to him to complete this. Following the notarization, we then had the title processed at the ************ where they determined that the prior state (********) did not add the vehicle to NMVTIS. They are currently resolving this issue and we should have the title back in hand within the next week. We will be sure to forward tracking information once the document is headed your way. 

  Please let us know if you have any additional questions or concerns. 

  Thank you, 

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Vehicle is a 1984 Chevrolet C10 pickup. The vehicle was purchased on 7/10/2024 from World Wide Vintage Autos for a sale price of $20,550, and the stock# is CLP3128. The initial sales of the vehicle was described as a "clean C10" and I knowing good and well the vehicle is 40 years old and will have some problems that need to be addressed. The extent of the problems that were definitely and not completely disclosed were a passenger cabin held on by three loose bolts, a frame that was almost rusted through in one section, the front spring crossmember is rusted through, rear brakes that did not work and were rusted solid, every piece of the suspension is worn out and damaged with the vehicle completely unsafe to drive. These are all items that should have been noted and addressed during the 30 point inspection but WWVA failed to do so. The list of repairs goes on and on and as of right now I broke the $10,000 mark with the transmission breaking ( they could not have foreseen that problem and I am happy it happened in the garage because it would have left me stranded). I have been in Email contact with **** ******* the sales manager who did kindly offer $500 towards repairs but when i asked for $2500 to assist at least with the frame repairs the conversation ended and no further contact has happened and that was 11/8/2024.

  

  Business Response

  Date: 12/10/2024

  We are sorry that you are having issues with the vehicle. As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.
  
  The vehicle was sold as-is, with no warranty but here at WWVA we want every customer to have a positive experience and remain here to help. We would like to increase our offer to $1,000 in an attempt to resolve this matter. 
  

  Please let us know your thoughts.

• Initial Complaint

  Date:11/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1972 Pontiac Grand Prix from this business in September 2024. As of November 2024 I have not received a title so that I can register this vehicle. I have made several calls and left several messages that have gone unanswered. My sales person was **** ******* **************

  

  Business Response

  Date: 12/10/2024

  We sincerely apologize for the ***** ******. Unfortunately there is a minor issue with the title that only the prior owner can correct and this must be completed prior to us processing and sending the title to you. 

  We will gladly reimburse you for any late fees that your DMV may require when you ultimately receive and switch the title into your name. 

  Please let us know if you have any additional questions / concerns. 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 1967 **** Bronco Transaction: 9/5/24 Received: 9/9/24 The vehicle was received this date but not by me. WWVA and their carrier made an error and shipped the car while I was out of town and unable to receive it.I picked up the vehicle on 9/14/24 Date Vehicle Inspected: 9/19/24 I had the vehicle inspected at ************************************** the business committed to provide you: A 1967 **** Bronco. I called in advance to discuss the vehicle and ask about the condition, both under the hood and cosmetically. The *** stated the vehicle passed its inspection and was running in good condition. He said there were no other concerns with the vehicle and the seller was just looking to move it quickly so priced it low to sell it. What the nature of the dispute is: The vehicle was grossly mis***resented. If even one of these issues was ***resented it would have deterred me from making this purchase. It is impossible for WWVA to not have known these issues existed and choose to mis***resent this vehicle to increase the value.The biggest issue and I can supply others upon request:Fiberglass Body rather that Steel: This is a significant oversight to mis***resent a vehicle because Classic **** Broncos with fiberglass bodies are typically worth less than $10,000. This alone is enough to deter any buyer at this price.Condition under the hood: Significant and several leaks, original transmission, original engine, original wiring, etc. This was not ***resented in the advertisement, inspection ***ort, or the phone call I had with them.Wood Blocks under/in the car: There are literally wood blocks located under the car between the frame and the body as support. This is something never acceptable in a vehicle and should have easily been noticed in the inspection.Whether or not the business has tried to resolve the issue: I have reached out but have not heard back yet.Vehicle Ad: **********************************************************************

  

  Business Response

  Date: 09/30/2024

  As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

  Please note that the body material was not questioned during the sale process as our sales team would have been glad to address this if it was a concern. To claim that a classic **** Bronco is worth less than $10,000 when having a fiberglass body is grossly inaccurate. In many cases, this is considered to be a significant upgrade from factory. We have sold hundreds of **** Broncos over the years of the same value and much higher that had a fiberglass body. 

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company hides behind the "consignment" moniker and sells garbage cars at inflated prices. They then don't back what they sell.

  

  Business Response

  Date: 08/09/2024

  As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22109477
  
  I am rejecting this response because:
   
  Complaint: 22109477
  
  I am rejecting this response because:
  It states that you test drove the vehicle I purchased, for 15 minutes, yet didn't disclose the most obvious flaws, most notably the loud exhaust leak of the engine, and the broken steering column, which made the car unsafe. You still have culpability for not disclosing these facts. You sold this vehicle at an inflated price, then said you would be able to help me out with some money back, and offered $500, on an estimate provided by a mechanic for $3,200. A $28,000 68 mustang should be complete and drivable. Even the most novice of "test" drivers could have noted these things, which you chose not to disclose.
  Sincerely,
  
  *************************
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/07/2024

  *****, we completely understand your frustrations and are sorry for the issues that you are experiencing with the Mustang. As mentioned previously, we do not rebuild / restore these vehicles and while we perform an inspection along with a test drive, we do not know every small detail or the wear of certain parts. These are well used and vintage vehicles and this is always why we highly recommend that customers come inspect each vehicle in person prior to proceeding with a purchase. 
  
  This vehicle was sold as-is, with no warranty. Even so, we have gone the extra mile and made a monetary offer to assist with the repairs that you would like to make to the vehicle. We care about our customers and strive to provide a stellar experience for each and every one of them. 

  We will revise our offer of assistance to $1,000 to assist with the issues you are experiencing, most notably the exhaust and steering repairs. 

  Please let us know if you would like to proceed. 

  Thank you, 

  Customer Answer

  Date: 09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/06/2024

   
  We had previously agreed to a $1,000 settlement as per the picture uploaded. I have sent several emails asking of they were going to ever send the additional $500. It has been over two months since I had sent another notorized form, so that they may issue a check. I expected them to hold to their word. 

  

  Business Response

  Date: 12/10/2024

  *****, we sincerely apologize for the delay. It appears that our accounting **** made an error and did not send the remainder of the payment to you, we will get that out right away. 

  Thank you, 

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******