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Business Profile

Online Education

Cannabis Training University
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ALS and when I signed up to CTU, I didnt have ALS and I couldnt finish and they wont refund me all the automatic payments that they take out of my account, only one. Shame on you, CTU!

    Business Response

    Date: 10/02/2024

    ****** ******* enrolled in the extension subscription on April 29th, 2024. This is a monthly auto-renewing subscription, with payments processed on the 29th of each month. She has the option to cancel at any time, as clearly stated in every email receipt, within her program, and in weekly emails she receives from CTU.
    On September 30th, 2024, at 1:03 PM, Ms. ******* reached out, stating:
    "The caller stated she emailed the school to inform us that she is on bed rest due to a medical condition ALS so she would not be able to attend and she wanted the payments to stop til she gets back but she was charged again so she is wanting a full refund of every charge."
    We promptly responded to her on September 30th at 3:09 PM, confirming the cancellation of her subscription and issuing a refund of $49.99 for the most recent payment made on September 29th.
    Ms. ******* had enrolled in the subscription on April 29th and did not contact us regarding any issues or cancellation until September 30th. At that time, she requested refunds for all prior payments, except for the one made on April 29th. This was her first communication with us regarding this matter. At any time, she had the ability to either cancel the subscription herself or reach out for assistance in doing so. Additionally, our records show that she accessed her program as recently as July.
    While we empathize with her medical condition, it is important to note that she had ample opportunity to cancel or suspend the subscription earlier. We have already refunded the latest payment out of goodwill. However, requesting a refund for all past payments, excluding one, is unreasonable given the circumstances and the subscription's terms.

    Customer Answer

    Date: 10/12/2024

     
    Complaint: 22365187

    I am rejecting this response because: It is unjust !

    Sincerely,

    ****** R *******

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