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Business Profile

Online Retailer

Cluster LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my cc $88 for nothing and I can't get my money back. I tried calling. No answer.

  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clusters took $50.95 from my debit card on 7/26/22 for a mini fridge I purchased at Xikers.com, mini fridge was not received.

  • Initial Complaint

    Date:09/22/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/27/2022 I made an order from www.sicklele.com *********************************** in the amount of $49.99. Have emailed with them several times, name on email *************************** ****************************** ************************ They could not provide tracking #, delivery provider nor have I received the product. Asked for refund on 08/26/2022 and have not received reply or refund

  • Initial Complaint

    Date:09/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered sandal online from this company mid July 2022. My bank account was charged $37.99 on 7/20/2022. The sandals were never shipped and I have not been able to contact the company. This company is a scam.

  • Initial Complaint

    Date:09/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an outdoor patio set from this company that was to be delivered within 4 days. I never received it, tried to contact the company by phone as that was the only contact information I could ever find but no answer. I then found other complaints of the same nature that products were never delivered and this company was only formed one month before my purchase. For sure a scam company.

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased goods online and over a month mater after CC charged never received my goods. Out $160 with no merchandise. Disgusting

  • Initial Complaint

    Date:08/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Le 28 juillet 2022, j'ai command un abri d'auto (carport) de cette compagnie, au montant de 78,94$ CAN ou 104,48$ USD. La commande a t place en ligne, via une sollicitation sur ********* Le site me semblait honnte et on a factur ma carte de crdit au montant de 104,48$ USD. Cette compagnie prtendait agir pour *********** (voir les fichiers envoys). En date du 29 aot 2022, je n'ai toujours pas reu cet abri d'auto et je n'ai reu aucun **** de livraison de cette compagnie. J'ai tlphon au numro de ******* que vous fournissez: ************ et une personne rpond mais raccroche tout de suite. a ne semble pas correspondre une compagnie offrant un service la clientele. Merci de prendre cette plainte en considration.

  • Initial Complaint

    Date:08/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a pair of Birkenstock Sandals online from a site called eu;birkesales.com. Never arrived. Now the website has been disabled. Have sent several emails to the company after receiving a confirmation of my order on July 11, 2022. No answer. Lost ***** euros.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tractor thru these guys. I paid $88.99. I have no product or info on my order. Can't track it . Seller won't respond. Nothing. I've attached my receipt below.

Cluster LLC is NOT a BBB Accredited Business.

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