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Business Profile

Online Retailer

Nelson Racing Wheel LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18330867

    I am rejecting this response because:I would like an update as to when my product will be done. Still have no update on this. 

    Sincerely,

    ***********************ands but they need to at least communicate with their consumers.

    Business Response

    Date: 11/11/2022

    Hey there,

    Very sorry for the delay here on our end, due to the incredible growth of our shop our email has been overrun with requests.  We are working very hard to get all the wheels back after outsourcing to them for the upholstery work to allow us a faster and higher quality turn time.  Once back we do our part to lay the carbon fiber aspects.  

    We are happy to compensate the customer for the delay and request they email us again so we can track the conversation and allow the best help. 

    We are happy to help and are here as needed to create the best carbon parts available :)

     

    Business Response

    Date: 12/13/2022

    Hey there,

     

    We can issue a refund or finish the item, due to the nature of the supply chain for the leathers, alcantaras, etc we are at the mercy of our domestic production.  Usually we have a timely reply to emails in all regards but since *********** ****** clients some can slip in the cracks.  Very sorry for the issue there :(. 

    - Team ***

Nelson Racing Wheel LLC is NOT a BBB Accredited Business.

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