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Business Profile

Oxygen

Aero Care Respiratory Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oxygen.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 11 I was released from hospital with oxygeb equpment from Aeorcare. I was told it was fully covered by Meicare and AARP Supplemental insurance. I got no paperwork, invoice, or notification that I would be billed $210 at the end of January. I called and an Aeorcare rep immediately stated I was billed in error and it would be corrected. I was billed another $210 at the end of February so disputed both charges with the bank and canceled the card. I've sspoken to Aerocare/Advant reps several times, Medicare reps twice. As of April Medicare had never been billed. This is ddecpetion by design, exploiting vulnerable people.

  • Initial Complaint

    Date:10/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to return equipment. Company did not send all equipment billed for. Called ***************** They stated they would send a return label to my email; they never did. They stated they would put my bill on hold - the did not. I have now received a past due notice in the mail.

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CPAP machine was issued without proper network capabilities. Without the machine being able to connect to their network, they are marking my child's case as "non-compliant" even though he wears the machine. I called to reorder supplies but was told that I could not because I was non-compliant, this means my son could not use his medical device. They admitted to not putting a SIM card in the machine, and sent a replacement. The new SIM card did not change the machines ability to connect to the network, making him still non compliant. Aerocare refuses to service or replace the actual machine that's under warranty and paid for by insurance. They offer supplies, but I can not become or remain compliant if I am not able to connect to the network.

Aero Care Respiratory Services is NOT a BBB Accredited Business.

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