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Business Profile

Painting Contractors

Vivax Pros

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Vivax Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivax Pros has 5 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were told that our house given the date it was built was most likely to have lead paint. No proof of a lead test was given or shown to us. During the process of painting the house the painters laid down plastic around the house to catch the paint they were to be scraping off. No suits or masks were worn by anyone. I questioned having to pay the LEAD PAINT FEE and the said it still needed to be paid, it was up to the painters to wear the suits and masks, their could not force them too. After all was done I paid them in full. Since they don't paint screens, my husband decided to do his own lead paint test to insure the safety of himself and our son before working on them. The test was negative! When I emailed JC, our project coordinator, about this I received no response, so I called the business and told the receptionist what was going on and she said she would have someone call me back. A day later I got a call from **** the project planner, said that they had done a lead test, but didn't have proof of it and there was nothing he could do for me. I told him that I would make sure not to refer their company to anyone and I would make sure that the guy that said they were a good company would also be told.

      Business Response

      Date: 08/18/2022

      Koni,

      We're absolutely regretful for how we handled this situation. There are multiple learning lessons that we will take from this. I was holding off from responding until we made sure **** and ******* had a good plan of action but now want to make sure we are in an ******** with you? Thank you for working with us on a resolution, we appreciate you giving us that opportunity.

      *********************

      Customer Answer

      Date: 08/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      We met with them and discussed the communication issues, and came to a mutual understanding with them.

      Sincerely,

      ****************************

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