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Business Profile

Payment Processing Services

Clear Token

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried repeatedly to get my money back. I have done 4 loads of laundry with this company, which should have cost $24. This is exorbitant but they win by having a localized monopoly.What gets worse is that because their machines tend to lock and prevent the removal of the clothes at the end of the wash - and because their system forces large purchases at once rather than allowing one to just pay for what they want to use, I have had to pay $30 to complete these loads and get my clothes back. I hadn't even realized it had gotten that high! Given that I hear people complaining about this constantly to the management here (who do nothing but say 'contact Clear Token') the amount being taken-in by this company must be immense!I would like my money back and an assurance by the company that they will refund customers in dollars and without demanding a large up-front payment.For detail, here's where I'm at:Paid $6 8/24, did a load, cost $6 Paid $6 9/1, did a load, cost $6 Paid $12 9/8, did a load, cost $6 and I had to pay an additional $6 to get my clothes back Paid $6 9/16, did a load, cost $6, used up all the tokens from 9/8 just unlocking the machine to get my clothes back If they do this to the 'thousands' they work with each day that they claim, they are stealing a few thousand a month!

    Business Response

    Date: 09/17/2024

    PDF response attached

    Customer Answer

    Date: 09/18/2024

     
    Complaint: 22293681

    I am rejecting this response because: I am unable to read any response. I can only see "PDF Response Attached" but cannot find that attachment anywhere. I would be happy to see about a response if I could see it.

    Sincerely,

    ***** *****

    Customer Answer

    Date: 09/30/2024

     

    I have been refunded in full (unexpected) by the company.

     

    I was unable to view their textual response but I would feel this closes the matter. The issue was ID ********.

     

    Thank you,

     

    --

    ***** *****

    ************

    **********************************************************************************************************************************************************************************************************************************************************************************************************************

Clear Token is NOT a BBB Accredited Business.

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