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Business Profile

Payroll Services

Comploy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *** or Madam,I am writing to ask for assistance in recovering an insurance premium deposit that our PEO, Comploy Inc. refuses to refund. My wife, *****, and I owned a small business, ********************** LLC, employing our son and the two of us which we sold in December 2023. During our ownership, we purchased group health insurance through Comploy Inc. beginning in October 2021. When we renewed our health insurance in April 2022, we were charged an additional monthly insurance premium for the three of us (labeled a Med ER Reserve in our payroll register that month). Our representative at the time was *************************** and the president of Comploy is *********************. ********************** explained to me that the deposit was required to protect Comploy in the event they paid an insurance premium on our behalf to the insurer, and we subsequently didn't properly fund payroll to cover the payment made by Comploy. We always properly funded payroll in the 2+ years we were a client, so this was never an issue, and the money was never drawn upon. When we sold the company and no longer needed Comploy's services, I asked for a refund of this deposit and have never received a response to numerous emails and a follow up phone call hence I ask for your help.To support my case, I will attach payroll reports for April 2022 showing payments of this "reserve" totaling $1,927.17 for the three of us. I will also attach payroll invoices for 3/31, 4/15, 4/30 and 5/15 showing routine payments in March and May 2022 and the unusual "double" insurance premium payments in April 2022. I also attach email correspondence.Please let me know if you can help. If you cannot help, please let me know who you think is best suited to help, or whether I need to pursue this on my own (e.g. small claims court?).Thanks in advance for your help!Sincerely,*****************************

    Customer Answer

    Date: 02/16/2024

    Good morning,

    My issue has been resolved.  Comploy issue a deposit refund yesterday.

    Thank you for your help.

    Regards,

    ****

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They underpaid my federal taxes and are blaming me for my w4 which they took from another company. I never filed a proper w4 with them. They are now stating I owe 1500 because of how they filed my w4. It is not fair that I barely am making bills and now I am forced to pay 1500 due to their error.

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