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Business Profile

Pizza

Little Caesar's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pizza with a drink. They did not provide the drink I paid for. I called them to request they deliver the drink and they refused. The phone rep was rude and refused to fix the situation.Mastercard ending in 8754 Subtotal $12.98 Delivery Fee $3.75 Service Fee $1.56 Driver Tip $0.00 STATE $0.70 CITY $0.78 DISTRICT $0.16 Taxes $0.00 Order Total $19.93

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 4-24 I purchased food from the Cadillac little Caesars. My three pizzas were all burned. The three meat and ham mushroom we threw away. The extra cheese was gross but the men ate. They had to work that afternoon and needed more than crazy bread. I ordered online to be picked up at 11. I don't know if your employee didn't allow the oven to preheat or simply didn't pay attention. I would have made them remake but people had to work. I do not pay that much for food to throw it away.

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 26th. 2023 I ordered a couple of pizza's and a 2 liter Pepsi from Little Caesar's pizza thru their website for them to deliver to my place of residency. (The delivery service they use to deliver item(s) is thru the company Door Dash). When the delivery driver delivered, he left just one pizza instead of the desired 2 and the soda. I proceeded to call him, the delivery person, then the company, (Door Dash) he works for. When I got in contact with Door Dash, (via online chat) they informed me that the actual money transaction was thru Little ******** and that I needed to contact them to resolve the issue. I then spent time calling Little ******** until the end of their business day with no avail. The next day same issue, calling with no one answering. Enclosed are the online, email receipt Little ******** sends to verify the transaction and the picture of the 1 pizza and soda the delivery person takes to verify his delivery.

Little Caesar's Pizza is NOT a BBB Accredited Business.

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