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Business Profile

Plasma Donation

Talecris Plasma Resources

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday, December 01, 2021, I went into this ******** *************** at ********************************************************. for a plasmapheresis donation. The advertised new donor compensation was $95 above the standard base compensation of $30 for return donors which I had received on the donation prior and the donation after this particular visit. I noticed this discrepancy and brought it to the attention of the phlebotomist who insured me i was compensated correctly but did not provide any documentation to show me and stated the system is automated and they have no control of the amount credited to the provided debit card. Months went by and I continued donating. Then Biomat rolled out their new "Donor Hub" where donors could logon and make appointments, see prior visits etc. but included was also the ability to see prior compensations payed for each donation... At which time I noticed on this particular donation from months prior that in fact there was a "manual adjustment" of -$95 made on this donation in December. I again brought this to attention of staff who stated "only managers" can adjust that and recommended I fill out a "donation compensation question" form on their website which i did as well. This went back and forth but my question was never answered as to why would a manager manually adjust my compensation without saying anything to me and then acting as though i was crazy for even asking about it. The bottom line is I was compensated $95 less than what was agreed upon and will not return as a donor until this is resolved!

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