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Business Profile

Popcorn Supplies

Opopop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Popcorn Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opopop is advertising a limited time BOGO free through ********. The ad says "sitewide", "everything", and "mix and match flavors", when in reality the bogo is for 1 specific item. The only item available for bogo free is a discovery kit. This kit does not allow one to choose flavors or sizes of any kind. I contacted the company to ask and they confirmed the sale is in fact for a single item, not "sitewide" or "everything". They are falsely advertising this sale as applicable to all items, when it's only available for 1 discovery kit.

    Business Response

    Date: 04/07/2025

    Hello,

    The advertisements for Opopop's "Buy One Get One Free" promotion direct customers exclusively to a specific funnel located at **************************************************. This funnel is designed solely for the purchase of the Flavor Wrapped Discovery Kit **** offer. It does not include navigation options that allow customers to access **********************'s main website, ensuring that the ad copy aligns precisely with the promotional intent.
    Additionally, the description within the advertisements explicitly clarifies that the **** promotion on ******** and Instagram pertains exclusively to the "Flavor Wrapped Discovery Collections." The promotional messaging clearly states: "Buy one Discovery Collection and get one free," reinforcing the focus of this campaign.

    Thank you so much for your Opopop support. Please reach out to our support team at ********************************* We would happily honor this promotion for you on your next order, no problem! We greatly appreciate your support.

    Customer Answer

    Date: 04/07/2025

     
    Complaint: 23126289

    I am rejecting this response because:
    These ads are meant to bate and switch customers. Not all ads have a description. The ad that states "sitewide" has no further description. Furthermore, one ads states "mix and match" which is clearly not an option in the discovery package either. These ads are just clickbate making false claims.
    Sincerely,

    ****** *********

    Business Response

    Date: 04/22/2025

    Hello ******,


    Thanks for reaching out. We would be happy to honor a BOGO promotion for your next order and include a few extra Big bags! Please reach out to our support team at ********************************************************** and they will assist you with this special order. 

    Additionally, the marketing is already working on editing the visual copy of these ads, although, this takes some time. Please be assured that this issue is being corrected and the ads themselves will be modified. Thanks again. We greatly appreciate your Opopop support.

    - Opopop Team

    Customer Answer

    Date: 04/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

Opopop is NOT a BBB Accredited Business.

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