Complaints

This profile includes complaints for Pinnacle's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pinnacle

  null Denver, CO 80239-5400

• 

  Pinnacle

  PO Box 390707 Denver, CO 80239-1707

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ***** to serve two of my tenants in ******, ** and paid fees for two separate tenants to be served. On the first attempt to serve, ***** met with one of the tenants and served him both of the papers for both tenants. Once the paperwork was filed with the ****** County Court, the judge dismissed one of the cases because the tenant was not properly served. I communicated with ***** the issue and he told me that he was surprised that the Judge did not accept the service, but that he would go back out and serve the tenant again. When I arrived back to ********, I went to the court and got new papers for ***** to serve and personally went over to the tenants residence to confirm that he was there. I then texted ***** and he advised that he was 30 minuets away and was on his way. ***** arrived and I gave him the papers to serve to the tenant and he went to attempt to serve the tenant and the tenant did not answer the door. After the attempted second serve (When I initially contracted with ***** he advised that I was allowed 4 separate attempts to serve the client for the initial fee), ***** proceeded to tell me that this was an entirely new service and that I owed him an additional $90 ($60 to come out and $30 due to it being a "rush" fee). I advised ***** that I already paid him $60 and $30 rush fee for his services, ***** became upset and started to argue with myself. I requested my documents back multiple times from him and he would not give me the documents.Eventually, him and I agreed to pay the $60 for an attempted serve because I was scared. I paid ***** through Venmo, he then took my paperwork and placed it his car. He then went to the drivers side and took out a crowbar and was staring me down. I for my paperwork and he would not return it. At one point on video he took two steps towards me with the crowbar in hand. He eventually gave me half of my paperwork back and sped off in his car. I called and made a police report ********** PD AP2023-94175