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Business Profile

Producers

Great White Bottling, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a couch from Furniture Row in 2020, with that we added on a 5 year accident protection plan warranty. December of 2022, I noticed our couch had stains so I filed a claim with the warranty company. They rejected my claim even though my stains were accidental and my coverage plan is for accidents/spills etc. When I looked up the company, other people are also saying they did not receive new furniture for their accidents as well. I believe this warranty company is scamming people. It's called *******/Great White Bottling.

    Business Response

    Date: 02/16/2023

    This customer filed a claim with our office for stains on 2 pieces of her sectional.  The "customer stated" the following when starting the claim within our database:

    Description of problem: red/ pink stains

    Cause of problem: accidental spills or clothing --(I am unsure of the content of the stains since we had multiple family members over for Christmas, New Year, etc.). I used the couch cleaner provided with my warranty when I purchased the couch at Furniture Row and it has not removed the stains. Thank you.

    When did damage occur? around 12/26/22

    A decision was sent to the customer for Unknown stains and/or dye transfer from clothing on both the arm, back cushion and seat cushion of the pieces.  The plan purchased by the customer is for Accidental Stains from a Single Specific incident, however this customer stated that she does not know the specific stain on the furniture as we do not cover any or all stains that occur on the furniture. We have attached a copy of the Decision sent & brochure for our protection plan highlighting the areas that relate to this claim.  

    Customer Answer

    Date: 02/21/2023

     
    Complaint: 18892037

    I am rejecting this response because: 1. The response wasn't in a timely manner and 2. How the stains came to be or knowing the exact content of a stain was not explained at purchase when we opted for the stain protection warranty. 
    I stated "accidental spills or clothing ( I am unsure of the content of the stains since we had multiple family members over for Christmas, New Years, etc." That does not eliminate the fact that some form a liquid was spilled on my couch. The uncertainty is whether or not it was a juice, water or so forth that could have been spilled directly on my couch or onto someone's person and onto my couch. It is still a stain and still an accident. This company refused to ask more questions after this or continue to look into my case.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/14/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a warranty plan for furniture. The plan covered any staining that *** occur. I had cooking oil splatter onto the cushions and cannot remove it. When I submitted pictures of the stain the response was it would not be covered because it was a stain from normal wear. The stain is clearly several drops around a quarter size.

Great White Bottling, Inc. is NOT a BBB Accredited Business.

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