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Business Profile

Rescue Equipment

Rigging Werx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rescue Equipment.

Complaints

This profile includes complaints for Rigging Werx's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rigging Werx has 2 locations, listed below.

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    • Rigging Werx

      2801 Walnut St Denver, CO 80205

    • Rigging Werx

      PO Box 2198 Denver, CO 80201

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through riggingwerx.com on 11/21/2022 and paid $276.41 via debit card. As of today, 2/17/2023, I have not received the order nor any communication regarding order status. I attempted to contact Rigging Werx for an update on the order via email on 1/3/2023 and again on 1/11/2023 and have not received a reply. I have also called the business a total of 11 times between 12/30/2022 and 2/16/2023; no one ever answered the phone. I left voicemails when possible, but on the majority of occassions the voicemail box was full and would not accept messages. I messaged Rigging Werx through their ******** page on 2/1/2023 and have not received a response there either. The order number is RigWerx-****; when checking order status through their website the order is shown to be "awaiting fulfillment". All of the items where indicated to be in stock on the website when the order was placed. I would like to note that I have done business with Rigging Werx several times in the past and have had a positive experience on those occassions. My preferred resolution would be delivery of the order; if that is not possible I will need to be refunded. A copy of the receipt is attached.

    Rigging Werx is NOT a BBB Accredited Business.

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