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Business Profile

Restaurant Equipment Repair

Maintenance Chef LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint involves two invoices from Maintenance Chef. Each one associated with a different service that Maintenance Chef attempted to perform for Country Thai 99 INC. ******************************************* ********* 80231.The first invoice (******) is for their attempt to resolve a problem with our grease catch.The second invoice (******) is for an exhaust vent (hood) cleaning.I have included a timeline to illustrate how things played out, and Maintenance Chefs attempt at retaliation. You will see a small number next to each event on the timeline. These numbers corollate to a document I will include with this complaint.We have no intention of paying any portion of either of these invoices as I think the evidence speaks for itself.Best regards ******************************* Operations Manager

    Business Response

    Date: 05/09/2024

    We have researched your complaint and provided our rebuttal and proof showing that these invoices are legitimate charges.  It was discussed with you prior to signing the contract that this neglected exhaust hood would need several cleanings in order to look presentable.  Please remit payment for these invoices.  

    *************************, President

    Business Response

    Date: 05/09/2024

    It is our belief that this customer is trying to get out of paying his invoices.  We are confident that after BBB reviews this information BBB will come to the same conclusion.  We are open to any follow up questions or proof you may need that wasn't originally provided.

    Thank you for your time,

    *************************, President

    ************

    *******************************

    Customer Answer

    Date: 05/15/2024

     
    Complaint: 21669397

    Okay ******* We will pay in full for the hood cleaning.

    You know, when the customer agrees that it will take a few cleanings to get to where you want to be that does not give your guys card ******* to just show up and just throw a sticker on the hood. There was no scraping done in the vertical chimney, and no photos of it from your guys either. We honestly thought that maybe they had not shown up. If you really do have 21 man hours into that cleaning I would suggest that your cleaning crew is getting one over on you. Highest price ever paid -  did not include backsplash - and showed the least amount of improvement from prior to the cleaning. That's where we ended up with Maintenance Chef Hood Cleaning - Bottom of the barrel sir, I just don't know what else to say. Obviously we were all very disappointed with the result. 

    Now, your HVAC / Refrigeration Tech's are great. Totally different story. That's why I reached out out the phone about that side of Maintenance Chef. We have a great PM service agreement signed sealed and delivered. And I know your maintenance technicians know their stuff. So I'm bummed we will not be following through on that part of what your company offers.

    Anyway, can you throw us a bone and wave the grease trap invoice? Or at least mail us the one that we are being charged for?

    I'll get the Hood Cleaning paid now.

    -****

    Business Response

    Date: 05/20/2024

    To BBB,

    The customer has paid us in full. The proof we provided was accurate and he was just trying to get out of his bill. He is now on our Blacklist. 

    Business Response

    Date: 06/03/2024

    This invoice has been waived, you will not need to pay.

    *************************

    Customer Answer

    Date: 06/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Maintenance Chef LLC is NOT a BBB Accredited Business.

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